The New York City Housing Authority is seeking a Deputy Director for Management Services. Reporting to the Vice President of Management Services, the Deputy Director is responsible for overseeing the daily operations of the Management Services Department, as well as providing end-to-end oversight of key initiatives, managing the department’s quality assurance compliance and Multi-family Tenant Characteristics System (MTCS) management activities.

Responsibilities include, but are not limited to, the following:

- Provide direct supervision, leadership, guidance, and oversight to the Quality Assurance and MTCS Units to ensure policies and procedures are carried out properly.
o The Quality Assurance Unit is responsible for conducting reviews of public housing annual and interim recertifications to ensure compliance; coordinating third party audits in accordance
with HUD rules and regulations, producing monthly reports; developing and administering training related to quality assurance.
o The MTCS Unit is responsible for monitoring HUD Enterprise Income Verification (EIV) performance data; tracking and following-up on MTCS fatal errors; managing all data transmissions
to HUD via the PIC system; meeting with Property Management to verify and confirm tenant information.
- Identify high risk compliance areas and work with appropriate units to develop a mitigation strategy and monitor implementation to ensure that frontline staff are providing service that is
consistent with regulatory requirements.
- Advise the executive and senior management teams on all aspects of Public Housing compliance.
- Make recommendations to higher management concerning the awarding of contracts, provision of additional funding or defunding of contracted programs.
- Manage and coordinate the operation of a major program involved in contract management and ensure that contractors operate within contractual limits and state and federal
guidelines.
- Monitor the department’s budget and assist with the development of spending plans.
- Manage the department’s overall performance; and motivate the team to exceed department goals and objectives.
- Work closely with executive and senior management teams to develop strategies for organizational improvement.
- Oversee multidisciplinary project teams and manage a program of business improvement projects focused on delivering efficiencies and improved customer service.
- Oversee the evaluation and redesign of Property Management and administrative policies, procedures, and processes. Including, leading program planning sessions directed towards
developing new programs and more effective agency policies/procedures.
- Oversee implementation of process improvement to improve property management operations. Recommends new program approaches, as well as change in agency policies/procedures
as deemed necessary.
- Advise on public housing policy, including lease enforcement and tenancy issues and ensure compliance with public housing regulations.
- Collaborate with cross functional teams, including IT and Legal, to ensure successful assessment, execution, and sustainability.
- Ensure staff track and monitor project implementation of key initiatives under his/her purview.
- Handle personnel related tasks, like approving leave of absence requests, monitoring overtime, and hiring activities (e.g., interviewing and selecting candidates)
- Perform other duties as assigned.

Additional Information
1. Employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must
be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or

2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.

To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.

To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.

To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

- Public Housing Policy and quality assurance professional experience - Excellent analytical skills and attention to details - Exceptional project management and time management skills. - Strategic planning and experience in business process improvement or similar experience. - Data analysis and reporting skills. - Excellent verbal and written communications skills, including the ability to interface well with senior management. - Ability to manage multiple projects with a wide degree of latitude. - Energetic, professional, and resourceful with ability to enhance traditional project management strategies

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.