APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the SNAP Center Director of the SNAP Program, with wide latitude for independent initiative and judgment, the SNAP Deputy Director coordinates the day-to-day operations of the Family Independence Administration SNAP centers engaged in determining eligibility, authorizing and issuing expedited and recurring food stamp benefits to employable participants applying for food stamps.

FIA’s SNAP is recruiting for four (4) Principal Administrative Associates, III to function as a SNAP Deputy Director, who will:

- Coordinate and provide guidance to the section supervisors who oversee the food stamps reception,
application and recertification processing units at each food stamp site, ensuring that eligible
individuals are serviced in an expeditious manner, and in compliance with Federal, State and
Local laws and regulations.

- Review procedures and provide proper interpretation of Federal and State procedures and
regulations to resolve issues related to food stamp eligibility processing; intervenes in difficult
cases to ascertain that rules of determination are properly applied; liaises with the Food Stamp
Fair Hearing unit to ensure that documentation requested supports the agency's position so that
fair hearings are properly adjudicated.

- Monitor and consult with the Site Manager on overall Food Stamp problems; evaluates situations
where clients may require emergency appointments the same day; authorizes emergency payments
and provides guidance in difficult or unusual cases.

- Review weekly activities and prepares statistical administrative reports detailing the Food Stamp
activities for the Site and the Regional Managers to assist them in measuring the cases completed
and in determining needed changes or improvement of methods; recommends appropriate
corrective action as necessary.

- Liaise with Office of Quality Assurance (OQA) in auditing food stamp application cases and
monitoring case management activities to ensure proper eligibility determination and that cases
are handled according to Agency guidelines and are in compliance with current Social Services laws.

- Oversee the implementation of new and/or revised food stamp policies and procedures; evaluates
the clients' scheduling and monitors case processing activities; conducts regular reviews of outcome
reports, audits and assesses participants' feedback.


Work Location:

2500 Halsey Street

32-20 Northern Blvd- Long Island City


Hours/Schedule:
Monday – Friday, 9:00am-5:00pm

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.