The New York City Housing Authority is seeking a Deputy Director for the Leased Housing Department’s Leased Housing Department Bronx Client Services Unit. Bronx Client Services is responsibilities include the recertification and lease renewal of participants of the Housing Choice Voucher Program. Under the direction of the Senior Director, the Deputy Director will help lead and will supervise the unit the recertification and s responsible for processing the development of policy procedures and managing operations.

The Deputy Director will have primary responsibility for assisting the Director in the strategic oversight and management of the internal organizational processes and infrastructure; managing the allocation of staff and other resources; ensuring effective monitoring, evaluation and reporting of performance; ensuring the timely completion of work to meet regulatory requirements; development of policy and procedure and the implementation of all policy and procedures.

Specific duties and responsibilities include, but are not limited to, the following:

- Direct, mentor, coach and evaluate Bronx Client Services Department.
- Oversee all management, administrative, and personnel actions related to the unit, including managing assignments, monitoring productivity and fail trends, ensuring cases are reinstated and payment adjustments are properly made, etc.
- Manage staff assignments, training, and performance management. This includes supervising, coaching, and mentoring of staff, monitoring performance, assigning tasks.
- Perform quality assurance reviews to ensure staff adhere to HUD and NYCHA policies and procedures.
- Participate in the development and implementation of policies, and procedures.
- Use data and analysis to create reports, assess productivity and identify programmatic trends that will drive current and present decisions.
- Validate reports on operations and activities, maintain records and data pertaining to unit activities.
- Address issues and inquires made by third parties (e.g., applicants, tenants, owners, etc.).
- Establish effective working relationships with internal and external customers to maximize service.
- Attend and represent the department at meetings.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2. For NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
3. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE HOUSING MANAGER - 10018

One (1) year of permanent service in the title of Housing Manager.

- Experience in managing teams and complex projects. - Ability to oversee work to analyze organizational issues, identify solutions, mitigate risks, and implement recommendations. - Proven competency in analysis, reporting, business planning, project management, and communication. - Comprehensive research and writing skills with ability to communicate in different styles and to diverse audiences - Experience in engaging a wide variety of stakeholders, like NYCHA managers, frontline staff, subject-matter experts, and customers. - Advanced knowledge of Microsoft Visio and Excel. - Proficiency in MS Office, including Word, Access, Power Point, and Outlook. - Experience and ability to manipulate data in Excel. Including the ability to manage, combine, analyze and report on quantitative data from various sources. - Knowledge of the HUD’s Housing Choice Voucher Program regulations and NYCHA’s Department’s Policy and Procedures. - Ability to problem solve, identify errors and provide solutions.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.