The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. The EDC and their staff are responsible for ensuring that all directly run and contracted provider sites operate within established budgets, ensure the health and safety of the individuals, and complies with all legal mandates, including federal, state, local laws and regulations. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services is recruiting for one (1) Administrative Director of Social Services M-6 to function as Deputy Commissioner of Shelter Intake, who will:

- Provide executive leadership and direction for the day-to-day operations of the Agency’s Intake and Assessments sites. The DC is responsible for ensuring that single adults, adult families, and families with children experiencing homelessness have access to the DHS shelter system in accordance with all legal mandates, including federal, state, local laws, and regulations on a 24/7 basis.

- Play a central role in advising the DSS Commissioner and DHS Administrator in public formulating and executing policies homeless policies, and in effectively communicating the Mayor’s and Commissioner’s vision for providing services to homeless New Yorkers. Ensure that all intake and assessment programs operate within established budgets and complies with all legal mandates, including federal, state, local laws, and regulations.

- Lead the Intake staff and DSS partners to identify opportunities for innovations that improve clients experience, respond to changing conditions and mandates, and/or enhance efficiency.

- Work in close cooperation with all DHS, DSS, HRA and other City agencies, as well as partners at other levels of government, such as the State to ensure that the Shelter Intake Division provides services to the City’s most vulnerable population regarding access to the shelter system.


- Routinely represent the DSS Commissioner and/or DHS Administrator in public hearings, at community meetings and events, and in meetings with advocates, elected officials, and community leaders.

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

- Executive-level experience a strategic thinker and consensus builder who is knowledgeable about homeless policy and related program operations. - Exceptional oral and written communication skills to effectively convey the agency’s vision to staff, providers, and the public as well as a demonstrated ability to achieve desired outcomes. - Working knowledge of New York City and State regulations that govern DHS. - Experience working with homeless individuals and/or families. - Working familiarity with DHS policies and procedures. - Extensive experience in social services, health, or other human service operations and administration.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.