APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Deputy Chief of Staff serves as a key operational and analytical partner within the Executive Office, supporting the execution of the DHS Administrator’s priorities. Reporting to the Chief of Staff, the Deputy Chief of Staff focuses on translating strategic direction into day-to-day execution, ensuring alignment, follow-through and high-quality coordination across DHS as well as HRA and DSS. While the Chief of Staff provides overall strategic leadership, manages executive priorities and serves as the primary advisor to the DHS Administrator, the Deputy Chief of Staff is responsible for driving implementation, conducting analysis, and supporting the effective functioning of the Executive Office. This role requires strong analytical skills, exceptional organizational skills, and the ability to pivot quickly between high priority asks.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M3 to function as a Deputy Chief of Staff who will:

- Support the Chief of Staff in the day-to-day management of the Executive Office, including partnering with senior advisors in other Agency Divisions to support with calendar coordination, meeting preparation and internal and external communications issued on behalf of executive leadership.

- Support the Chief of Staff in the day-to-day management of the Executive Office, including coordination with senior advisors on calendar management, meeting preparation, and internal/external communications.

- Help ensure that executive correspondence, briefings, and communications are timely, accurate and aligned with agency priorities and messaging

- Ensure executive correspondence, briefings, and communications are timely, accurate, and aligned with agency priorities.

- Advance high-priority initiatives identified by the DHS Administrator, DHS Chief of Staff and DHS First Deputy Commissioner by coordinating cross-functional workstreams and tracking
deliverables and deadlines.

- Advance high-priority initiatives identified by executive leadership by coordinating cross-functional workstreams and tracking deliverables and deadlines.

- Work closely with the Senior Advisor to the First Deputy Commissioner and other Senior Advisors across DHS, DSS and HRA to ensure alignment on shared priorities, policy initiatives and operational strategies.

- Collaborate closely with the Senior Advisor to the First Deputy Commissioner and other senior advisors across DHS, DSS, and HRA to align on shared priorities, policy initiatives, and operational strategies.

- Support interagency coordination by preparing materials, synthesizing input and ensuring follow-ups on action items

- Support interagency coordination by preparing materials, synthesizing stakeholder input, and ensuring follow-up on action items.

- Help manage sensitive or time-sensitive issues requiring executive attention, ensuring coordination, documentation and timely resolution

- Help manage sensitive or time-sensitive issues requiring executive attention, ensuring proper coordination, documentation, and timely resolution.


Hours/Schedule: 8am – 4pm Mon-Fri (24/7coverage)

ADMINISTRATIVE DIRECTOR OF SOC - 10056

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

- Strong leadership, strategic thinking, and problem-solving skills - Excellent written and verbal communication skills, with the ability to communicate complex issues in clear and accessible terms for diverse audiences - Proven ability to work effectively with senior government officials, elected representatives, community leaders, and service providers - Strong interpersonal skills, with the ability to navigate sensitive political, organizational, and social dynamics. - High level of discretion, professionalism, and judgment in managing confidential information. - Demonstrated experience in project management, cross-functional coordination, and driving complex initiatives to completion - Exceptional written and verbal communication skills, with a proven ability to draft clear, concise executive correspondence and briefing materials - Strong analytical and problem-solving abilities, with experience in policy analysis, process improvement, or performance management - Proven ability to manage sensitive information, navigate stakeholder relationships, and operate effectively under pressure in a fast-paced executive office.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.