The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for a Data Center Associate. The individual must be self-motivated with a positive attitude and be willing and able to work with job operations, application, infrastructure, and facilities teams on day-to-day operations. The Data Center Associate is an essential function of FISA-OPA and requires physical presence at the FISA-OPA location. As an essential worker, the candidate is expected to work through transportation issues and develop alternate transportation plans when necessary.

Responsibilities:
The roles and responsibilities of the Data Center Associate are as follows:
- Monitor all applications in order to identify any abnormalities that may occur and inform the supervisor/manager immediately.
- Maintain satisfactory level of all application procedures pertaining to abnormal terminations and the ability with supervisor/manager awareness to initiate all restart procedures using all procedures manuals.
- Assist in resolving any system problems. Keep all logs clearly and accurately maintained. Enter hardware problems (incident report and files reports after resolution. Use TSO to ensure all problems and abends are identified, printed, and report to the supervisor/manager.
- Always communicate with supervisor/manager and peers in a clear and concise way.
- Has full knowledge of the tape library commands, as well as removing a tape hung in the drive and physically removing tape from the library.
- Ensure all jobs processing and tape mounts are satisfied immediately. Ensure that all printers are furnished with forms and printing supplies. Provide supervisor/manager with complete order form when supplies need replenishing and stock closet. Ensure all printers are kept in good printing condition and all print resources are being used at all times. Keep the print room clean at all times. All reports are printed, separated, and sorted for distribution.
- All negotiable documents are produced and removed from printers to appropriate security (place in the vault or locked cages) and quality print standards. All check/warrants print logs are filled out accurately and the supervisor/manager informs of any discrepancies.
- Ensure the tape library is maintained in an orderly manner. All offsite tapes are verified for accuracy, packed, and logged for offsite pick up.
- Utilize knowledge of all hardware in order to take appropriate action to minimize downtime when hardware problems occur. Ensure and monitor all operating equipment and system tasks are online as required of all systems. Able to power up and down hardware as the situation arises. Must be able to IPL the mainframe with minimum delay and without any supervision.
- Knowledge of alarm locations and contact proper personnel if problems arise.
- Utilize knowledge of AUTO-MAILER in order to take appropriate action to minimize downtime. Ensure all equipment is in operational order prior to production usage. All negotiable and nonnegotiable documents with appropriate inserts must be correctly inserted within the correct envelopes. All documents are placed in containers/sleeves, wrapped, and place in assigned cages.

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice)-Assignment Level I, II, and III working for the City of New York; or
(2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

- Knowledge of IBM Z series main frame. - Knowledge of TSO. - Familiarity with Tape Auto Library (IBM Preferred). - Familiarity with large laser Ricoh/OCE/Canon printers and Tecnau equipment. - Experience with UNIX Systems a plus. - Knowledge of Neopost check-inserter is a plus. - Excellent communication (oral and written), interpersonal, and organizational skills. - Ability to work with limited supervision, and to manage multiple deadlines in a fast-paced, dynamic environment. - Excellent troubleshooting, analytical end problem-solving skills. - We are looking for a self-motivated individual who will work well with other groups in enterprise-wide, large-scale matrix environment.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.