The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 292 developments that house over 500,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to over 200,000 additional families.

The Strategic Implementation Unit (SIU) is part of the Strategy & Innovation office, which leads the Authority’s ongoing Transformation effort. The Transformation is a fundamental reshaping of how the Authority does business. We are restructuring, fixing processes, and building an Authority that can survive for decades to come. The Transformation Plan was issued in March 2021 and triggered a multi-year effort to implement. The Research Analyst will work to evaluate the Work Order Reform (WOR) program, an ambitious and extensive change to the agency’s repair management process. WOR is a flagship program within the Transformation, highly impactful on both residents and staff. NYCHA implemented WOR in October 2022, and the SIU has since transitioned to managing continuous improvement projects related to maintenance and skilled trades repairs.

The Research Analyst will report to the Director of Strategic Implementation. The successful candidate will analyze data and help develop processes and analyses of the WOR program. The analyses will inform program and policy responses to the way NYCHA manages resident repairs. Program objectives include the revision of the work order planning process; improving the resident experience associated with service requests; optimizing productivity of maintenance workers and skilled trades staff; and reducing backlog of open jobs.

This candidate will plan and perform statistical analysis and conduct studies related to the repair processes for maintenance workers and skilled trades. The candidate will design and build analytic processes to track staff schedule optimization and travel times, backlogs of repair, completion times of repairs, and age of open repairs. The candidate will conduct data mining and analysis exercises, maintain vital databases, create analytic reports, build program monitoring dashboards, and contribute to ongoing data analysis efforts to inform the Work Order Reform initiative. The position will be responsible for leading complex analyses, and will manage data collection and processing, statistical methods, and report preparation and presentation. The candidate will have the opportunity to develop methods and build on her/his current technical knowledge base in order to arrive at data-forward conclusions. The candidate will be asked to work collaboratively and inclusively, seeking to cultivate continued professional development and effectively communicate with all stakeholders.

ASSOCIATE HOUSING DEVELOPMENT - 22508

1.A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or

2. A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described in "1" above; or

3.A satisfactory combination of education and/or experience which is equivalent to "1" or "2" above. Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience. Graduation from an accredited law school may be substituted for one year of the required experience. However, all candidates must have at least two years of experience as described above.

The preferred candidate is well-organized and self-directed with excellent analytical and communication skills. The candidate should have: A background or demonstrable interest in housing, urban planning, or public policy. Demonstrated expertise in conducting research/investigations on specific problems by manipulating large datasets, primarily with use of SQL with presentation of data findings in Excel and PowerBI. Demonstrated experience and interest in advancing technical knowledge base in order to elevate research approach. Experience creating well-crafted analyses and visualizations. Proven track record of conducting quantitative and/or geospatial research. Interest in NYCHA’s Transformation plan, the preservation of New York City’s public housing, and experience in housing research and policy highly preferred. - Master’s degree in public policy, urban planning, sociology, demography, political science, economics, data science or related field. - Experience analyzing data to inform policy in government or public service. - Data management skills including constructing datasets for specific analyses and cleaning, aggregating and matching large data sets. - Proficiency with data analysis programs (e.g.: SQL, SAS, R, Python). - Proficiency with Excel for data analysis and presentation of final work - Experience working with mapping tools and extensions including Advanced Editing, Geocoding, Georeferencing, Data Driven Pages, Spatial Analyst, and 3D Analyst. - Experience building and presenting interactive visualizations and dashboards using Tableau, Power BI, or Adobe Creative Suite. - Experience developing analytic plans and conducting statistical analyses. - Excellent verbal and written communication skills, including the ability to interface well with senior Authority management and external partners. - Proficiency in Microsoft Office: Excel, Outlook, PowerPoint, Word, and Teams. - Highly organized with the ability to work under stringent deadlines, manage multiple assignments and handle sensitive information. - Ability to work independently and in a team environment to create datasets, analyze data, provide written interpretations of statistical analyses and to present findings in written reports and oral presentations.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA does not currently have a residency requirement.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.