IDNYC, a New York City municipal identification card that is available to all New Yorkers. Some New York City residents, who don’t have identification, may experience barriers when trying to open bank accounts, acquire ATM cards, file police complaints or lease apartments. IDNYC aims to bridge that gap.

Under the general direction of the Executive Director of Program Performance with wide latitude for independent judgement, the Senior Project and Performance Manager (SPPM) is responsible for planning, implementing, coordinating, and directing special projects, including improving ways in which contracts related to the special projects are developed and managing relationships with the vendors/organizations involved in these projects. The SPPM leads initiatives to increase the functionality of the program, for example increasing access to banking services, as well as ensuring that the card offers high value as an indispensable identity card to access city services and economic opportunities.

Under general direction of Senior Project and Performance Manager, with wide latitude for independent initiative and judgment, the Program Analyst designs and disseminates operational and oversight reports, conducts research to better understand the residents’ needs, and collaborates with other agencies and partners to increase the card utilization and adoption.

IDNYC is recruiting for one (1) Community Coordinator to function as the Program Analyst, who will:

- Maintain and improve IDNYC databases and report queries.

- Lead and support all aspects of the production process for daily, weekly, and monthly reports to
ensure key program performance metrics are being met.

- Assist with formulating data collection methodologies and developing key performance indicators
to inform and facilitate decision making.

- Provide analysis and visualization of various data as required by the program leadership, including
production of graphs and GIS mapping.

- Engage in collecting feedback from stakeholders, including staff, current and potential cardholders,
using statistical and qualitative data collection methodologies.

- Review and analyze performance data, identify patterns, and synthesize findings for senior
management in the form of ad hoc reports.

- Assist select agencies to develop and reports performance, including Mayor’s Management Report.

- Identify program performance data and develop a deep understanding of the operational realities
that the data represent.

- Participate in and support special projects to improve performance outcomes, streamline business
processes and/or implement operational best practices.

- Research trends and best practices in data-driven performance management, data visualization
and operational dashboards.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Keen attention to detail, flexibility, an ability to multi-task, and an enthusiastic work ethic - Excellent written and verbal communication skills. - Strong analytical and computer skills, including proficiency using Microsoft Excel and Access queries and reports. - Working knowledge of relational databases. - An understanding of urban issues, especially New York City government and current city affairs/policies. - Experience which demonstrates a proven record of providing analytical and/or technical assistance for complex, interdisciplinary projects involving multiple stakeholders. - Experience with mapping software such as CartoDB. - Knowledge of current statistical methods, tests, and techniques, including multivariate models. - Experience in handling large volume of data, and data analysis using statistical programs such as SPSS.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.