Cybersecurity Analyst/ Desktop Support Technician
- ADMIN TRIALS AND HEARINGS
- Full-time
Location
NYC-ALL BOROS
- Exam may be required
Department
IT
Job Description
This vacancy has now expired.
The OATH Information Technology Department is seeking to hire a Cybersecurity Analysts that will assist with implement cybersecurity polices, standards, directives, and guidelines that draws heavily from citywide cyber policies implemented by the City of New York for all agencies.
Duties include but are not limited to:
- Support the development of agency-wide cyber security policies, standards, directives, and guidelines coordinating with internal and external stakeholders.
- Support OATH during a significant cyber incident. Participate in the incident response activities to minimize the impact. Act as a technical and forensic investigation liaison between the agency, DoITT and Cyber Command.
- Respond and resolve basic operational technical Incidents and Requests.
- Analyze system services, operating systems, networks, and applications to address functionality issues.
- Remain current on cybersecurity trends and intelligence to enhance the security analysis and the identification capabilities for the IT Team.
- Install, configure, test, monitor, maintain and troubleshoot end-user issues related to software and hardware.
- Perform onsite or remote diagnosis and resolution of complex desktop problems. Recommend and implement corrective measures for repairs as deemed necessary.
- On-call availability as needed/required. Schedules may include several days per month, after hours and weekend support.
- Handle initiatives and special projects as assigned.
1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
2. A four-year high school diploma or its equivalent approved by a Stateβs department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in β1β above; or
3. Education and/or experience equivalent to β1β or β2β, above. College education may be substituted for up to two years of the required experience in β2β above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.
Candidates must demonstrate: - Knowledge of cyber security tools and protocols - Knowledge of Windows and Mac desktop environments. Microsoft O365, iOS/Android and Pulse Secure. - Experience with remote support - Experience with distributed deployment - Excellent organizational, time-management and multi-tasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
579519
Title code
13633
Civil service title
CYBER SECURITY ANALYST
Title classification
Competitive-1
Business title
Cybersecurity Analyst/ Desktop Support Technician
- Experienced (non-manager)
Job level
01
Number of positions
1
Work location
66 John Street, New York, Ny
- Technology, Data & Innovation