IMPORTANT NOTE:
THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATE IS REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM 3971.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking, and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF’s business centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

The Business Center Operations Unit is seeking a dedicated, detail-oriented customer service specialist to serve as a Clerical Associate at the Staten Island Business Center.

- Greet customers entering the business center and identifying their needs.
- Review and resolving moderate to difficult customer requests.
- Issue parking and real estate agreements, processing parking adjustments and issuing parking/camera violation ticket images and set-up the customers for hearings.
- Processing booted and towed releases.
- Reconcile ECB bank deposits for cash and credit card payments.
- Handle and research property related issues and payments for taxpayers, process adjustments for parking tickets.
- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
- Special Projects as needed. Assist Business Center managers as needed.
- Working knowledge of Microsoft Word, Excel, Teams.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Excellent verbal and written communication. - Ability to remain calm and work under pressure. - Knowledge of STARS system. - Working knowledge of PTS property tax system.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.