The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week. One of the main functions of the team is determining eligibility for low-income families seeking childcare. The borough-based offices are responsible for verifying and re-certifying the eligibility of all low-income families. The team is also responsible for issuing subsidized childcare vouchers to assist eligible low-income families with childcare payments at private, participating programs, and enrolling new providers. The office of Child Care Operations also staffs a Call Center/Hotline that’s available to families and providers seeking assistance with childcare and enrollment support.

At the CFWB Child Care Operations reception desk, our staff assists customers with issues regarding childcare services. Customers are greeted/assisted in a professional and courteous manner. The staff will address childcare issues, check documents and review information in the agency’s databases to assist the customer. Staff will, as necessary, call on designated staff from different units within the operation to assist with complex matters that cannot be addressed by the front desk. Job Description: Reporting to the Provider Inquiry Unit Director, the Customer Service Liaison will assist customers in need of assistance with childcare services who visit the CFWB Child Care Ops reception desk. Staff will also address inquiries received via telephone and email. The Customer Service Liaison will liaise with all CFWB Child Care Operations units to further assist these customers.

The specific responsibilities include but are not limited to:
- Ensure that customers are greeted professionally at the front desk
- Contact CFWB Ops units designated contacts, for specific unit relate issues
- Answer phone calls from customers and provide response/redirect to designated CFWB Ops units
- Address customer emails and other correspondences
- Review all documents provided by customer for accuracy and appropriate handling
- Review ACS databases (ACCIS) for customer information
- Redirect customers to other social service agencies and stakeholders as necessary
- Scan customer documents as necessary

ADDITIONAL INFO:

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a
candidate for employment with child-caring responsibilities has been the subject of a child abuse and
maltreatment report.

TO APPLY:

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# 600875.
For all other applicants go to www.nyc.gov/careers and search for Job ID# 600875. Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.