THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $102,226

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

The Central Support team provides a catalog of critical support functions, enabling child protective staff to focus on supporting our children and families. Under the direction of the Deputy Commissioner of Child Protection, and the Chief of Staff of the Division of Child Protection, and reporting to the Special Assistant (DFO M1) to the Deputy Commissioner, the Critical Incident Coordinator (“CIC”) will work in a fast-paced and high-pressure confidential work environment. Drawing upon experience in child protective case practice and knowledge of child protection policy, and the CIC will apply analytical skills and investigative expertise to review and summarize a high volume of confidential case records in response to urgent inquiries. The CIC must have exceptional written communication; reviewing case records and composing confidential written summaries to meet short deadlines is a large component of the CIC’s daily work. ACS is one of the country’s premier Children’s Services agencies dedicated to strengthening NYC’s families and their 1.8 million children. Assist/ support Central Office on all fatalities, critical incidents and media cases.

The Critical Incident Coordinator (“CIC”) specific responsibilities include but not limited to:

- Summarize prior history on all fatalities, critical incidents and media cases
- Prepare Initial Reports and Follow-up Reports and case reviews on critical cases
- Prepare detailed summaries of critical case reports for the Commissioner’s office
- DCP Liaison for IRT Coordinators, Investigative Consultants
- DCP Central Office contact for schools, police departments, and hospitals
- Coordinate relationships between DCP and internal and external partners
- Provide support and coverage for primary Enterprise Correspondence liaison
- Prepare DCP responses to press inquiries
- Conduct in-depth analysis of case practice
- Assist with management of the critical incident process with the Commissioner’s office and external stakeholders
- Be on-call on 24/7, evenings and weekends to prepare detailed summaries of critical case reports for the Commissioner’s office
- Attend meetings with and on behalf of the DC as needed.

Additional Information

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

To Apply

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# (610910)
For all other applicants go to www.nyc.gov/careers and search for Job ID# (610910) Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

1. A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice. At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity.

2. Education and/or experience equivalent to "1" above. However, all candidates must have at least eighteen months of experience in a supervisory, administrative, managerial, or executive capacity. A Master's degree in Social Work may be substituted for one year of the required general experience.

The preferred candidate should possess the following: - A record of proven managerial or supervisory accomplishments in child protection or a closely related human service field - Master of Social Work degree or Master’s degree in a related discipline - Excellent communications skills - Ability to deal tactfully and effectively with diverse constituencies at all levels and an extensive understanding of child welfare issues - Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system. - Familiarity working with NYC’s diverse communities - Experience and ability to step into an existing unit and assume all responsibility quickly. - Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.