THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $80,000-$84,000.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. The Division of Youth and Family Justice (DYFJ) Detention Services is a 24/7 operation responsible for oversight and management of secure detention services for juveniles awaiting disposition in family and supreme courts. The Operations Manager works with a team of staff and is responsible for the day-to-day oversight and operations the Admissions and Court Service units.

The selected candidate will be responsible for performing the following duties, but not limited to:
- In charge overseeing the day-to-day functioning of the admissions and court service units.
- Manage operations of an assigned tour in the Admissions, Court Service units by planning, monitoring, and evaluating the Admissions Court Service process.
- Review the daily census of Secure Detention to ensure all movement and data entry is recorded accurately in the Juvenile Detention Automated System (JDAS).
- Collaborate with Movement Control and Communications Unit (MCCU) regarding court orders and youth movement.
- Provide coverage for facility operations in the absence of the Executive Director.
- Perform interviews and manages the screening process to fill the vacancies in the respective units
- Supervise AYDS level 1 and AYDS level 2’s assigned to the unit
- Ensure compliance with the Agency’s time and leave policies while supervising, monitoring, and resolving city time related issues, conducts individual conferences and meetings with staff.
- Document progressive discipline.
- Manage staff scheduling, absenteeism, and overtime reduction.
- Implement policies and evaluates current practices to ensure operational safety and security for youth and staff are maintained.
- Demonstrate competence executing and performing Safe Crisis Management (SCM) and ensures staff are compliant with SCM training requirements.
- Review incident reports to ensure reports are legible, accurate and that reports contain all required identifiers.
- Conduct video review as part of the incident follow-up process to identify areas of success and trends impacting incidents.
- Within 24 hours of any occurrence, conduct investigation on allegation of child abuse and critical events by performing interviews, reviewing videos and incident reports, generating managers’ report and submitting plans for corrective action to the Executive Director.
- Assess and evaluate critical areas and formulates action plans to address identified operational needs to better manage the Admissions Court Service units.
- Correct data entry errors to ensure reports are accurate when distributed to other departments.
- Collaborate with internal and external stakeholders including DOP, DOC, LAS, Corporation Counsel, Sheriff’s Department, NYPD AND OCFS regarding matters concerning youth in the custody of ACS.
- Monitor the compliance of staff with Agency mandated trainings and recertification requirements.
- Conduct field visits to various city courts including Family and Supreme courts for inspection purposes.
- Prepare statistical data analyze incidents and trends.

Note, the agency may assign the Director to work during different shifts including days, evenings, nights, weekends, holidays, and overtime depending on its needs.

ADDITIONAL INFORMATION
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $80,000-$84,000.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID#622282.

For all other applicants go to www.nyc.gov/careers and search for Job ID#622282. Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

1. A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or

2. A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or

3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.

The preferred candidate should possess the following: - Experience within the Juvenile Justice system and/or related fields. - Knowledge of the functions and operations of juvenile detention. - Demonstrated superior judgment, analytical ability and management ability. - Experience and ability managing professionals and civil service staff. - Ability to problem-solve and make decisions in a timely manner. - Ability to work under pressure and with tight deadlines. - Strong organizational, written, and oral communications skills. - Ability to lead and work as part of a team, as well as independently. - Ability to prioritize tasks and undertake several critical projects simultaneously. - Familiar with the judicial process and legal paperwork including the Juvenile Detention Automated System (JDAS). - Knowledgeable of Secure and Non-Secure Detention and the Child Welfare System. - Skilled in utilizing computer software such as Microsoft Word and Excel.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.