About the Agency:
The New York City Department of Housing Preservation and Develpoment (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement and Neighborhood Services is composed of six divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD).

Your Role:
The Office of Enforcement and Neighborhood Services (OENS) seeks a qualified individual to serve as Correspondence Coordinator/Community Coordinator for a very active Office with a robust correspondence portfolio.
Your Impact:

As the Correspondence Coordinator you will be responsible for but not limited to the following.

Your Responsibilities:

- Draft responses for your or for the Deputy Commissioner’s signature to a multitude of incoming inquiries from internal and external stakeholders, including members of the public, City Hall, Elected Officials and other internal and external partners.
- Conduct applicable research related to the correspondence or inquiry.
- Contact customers and inquiring parties to ensure satisfaction of services has been provided and ensuring that
all request for information are addressed in a timely manner.
- Work in collaboration with all OENS divisions and Agency staff to ensure responses to inquiries are accurate and
handled in accordance with the department's service level agreement.
- Troubleshoot complaints and recommend applicable resolutions.
- Assist in special projects and research projects as well as other administrative responsibilities as needed.
- Based on received correspondence or communications with tenants and owners who are consumers of OENS’
services, make recommendations for improvements of overall Office processes.
- As needed, provide support to the executive office by assisting with tracking, coordinating responses and sending responses for subpoenas and Freedom of Information Law requests.
- As needed, provide administrative support to the executive office by assisting with incoming calls, filing and other general office duties.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Excellent judgment - Strong editing, writing and interpersonal skills - Strong organizational and problem-solving skills - Positive attitude and team-oriented outlook - Creative mindset - Excellent multitasking skills - Critical thinker - Good time-management skills

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.