APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

The Office of Quality Improvement (OQI) is responsible for the evaluation and analysis of all Federal/State Quality Control (QC) errors and ensuring these official errors are based on accurate and complete information. The unit conducts audits and reviews to determine the payment accuracy of SNAP benefits using Federal Quality Control (QC) methodology. The unit conducts quality control reviews on active SNAP cases to identify error trends prior to the official State audits, as well as ensures that the error findings by Federal and State Quality Control (QC) are based on accurate and complete information.

OQI is recruiting for (1) one Clerical Associate III to function as a Control Unit Clerk, who will:

- Collect and verify case review materials received from the quality control EQAS and State QC Case Reviewers involving Cash Assistance (CA) and Non-Cash Assistance (NGA) cases. Check information sources to confirm the accuracy of information provided on quality control folders/forms and other pertinent documents.

- Data enter review findings from the Quality Control Review Schedule (QCRS) data sheet submitted by the quality control Case Reviewers into the EQAS database. Review the data entry forms to ensure that the information entered is accurate and complete using the guidelines provided in the Quality Control instructional manual.

- Track and perform data entry of the monthly Customer Satisfaction Survey (CSS) instruments on selected audited cases. This data provides the quality of service delivery to Supplement Nutrition Assistance Program (SNAP) consumers.

- Scan and index all case review packets. Place it in the appropriate Office of Quality Assurance & Fiscal Integrity One Viewer site for EQAS and State QC case reviews. Compile supporting documents on reviewed cases. Submit case packets to the CA and NGA Regional Managers, Center Directors, Training Managers and senior staff.

- Receive and review quality control work. It consists of case clearance forms and documents received from the State QC Case Reviewers. Ensure that cases are completed, batched and correctly annotated before they are forwarded to the New York State Quality Control office.

- Prepare transmittals and check cases for accuracy before forwarding to the HRA Centers and New York State Quality Control office. Ensure timely submission of reports, case review results and/or follow-up or corrective action as required.

- Maintain a filing and tracking system for all records, collateral clearances, and correspondence to facilitate retention and retrieval of important materials. Process all incoming mail to ensure prompt distribution.

- Create work order in the Record Storage and Retrieval System (RSRS) for indexing requests to transfer and/or retrieve case records and documentation to/from the HRA Record Retention Warehouse.

- Prepare center specific case package for the weekly CA Job Stat and NGA SNAP Stat meetings. Prepare and collate training package for QC error reduction workshops.


Work Location: 4 World Trade Center

Hours/Schedule: Monday to Friday: 9 AM – 5 PM

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Working knowledge of WMS, POS and HRA One Viewer

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.