Manhattan Borough President Mark Levine seeks a Constituent Services Liaison to be part of his collaborative, energetic and innovative team. The prospective staff member must be committed to seeking out new and better ways for the office to connect with, and deliver for, Manhattan’s diverse neighborhoods, communities, and constituents. The Constituent Liaison would represent the Borough President’s office in handling constituent issues and work under the supervision of the Borough President’s Director of Northern Manhattan Office.

Specific responsibilities include, but are not limited to:
- Serve as one of the Borough President’s primary representatives to address the needs of constituents seeking
services and resolution from various government agencies.
- Coordinate effective and timely response to individual constituent inquiries, concerns, and requests for assistance (in person, via phone, email, and mail) within assigned issue areas.
- Assist constituents with addressing a range of concerns including, but not limited to housing, health care, social service, education, environment, and economic development issues.
- Maintain relationships with district stakeholders, including local, state, and federal officials representing Manhattan, government agencies, community boards, block/tenant associations, non-profit organizations etc., to ensure responsiveness to constituent concerns and quality service delivery.
- Monitor and track constituent correspondence and related paperwork in online database. Log all complaints, requests, resolutions and maintain up-to-date files on all cases.
- Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.
- Provide periodic reports for the District Director on active and pending cases in assigned issue areas, and updates documenting agency responses to inquiries and requests.
- Identify emerging community issues and assess cases for trending problems which may require more in depth coordinated response or policy action, and make recommendations to help guide the office’s response, as appropriate.
- Represent the Borough President at select events and community meetings throughout the districts, as assigned.
- Work in collaboration with various units within the Borough President’s office, to resolve constituent issues and to assist with planning and implementation of community outreach activities, town hall meetings and other office-sponsored forums.
- Help facilitate the community board appointment process including outreach and recruitment for community board applicants.
- Draft memoranda, correspondence, briefings and talking points.
- Assist with office administration and intern supervision, as needed.
-Other duties and special projects as assigned.

TO APPLY

Interested candidates must do the following step:

Email a cover letter and resume in a word or PDF document to: resumes@manhattanbp.nyc.gov with
“Constituent Services Liaison” in the subject line

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Bachelor’s degree required. - At least two years of public service experience strongly preferred, i.e., case management, community organizing, campaign, government, social policy, or nonprofit work experience. - Strong organizational skills including the ability to prioritize, meet deadlines and maintain consistent attention to details. - Candidate must possess good analytical, problem solving and computer skills and highly energetic. - Outstanding communication, interpersonal and organizational skills. - Excellent written and public speaking abilities. - Flexibility regarding work hours available to work evenings and weekends - Ability to work well under pressure and - Capable of multitasking in a team-oriented environment. - Bi-Lingual, Chinese, or French preferrable

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.