Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

The Bureau of Vital Statistics (BVS), which consists of the Office of Vital Records Documentation, Office of Vital Records Service, Office of Vital Statistics, Registrar and the Office of Integrated Electronic Records, is recruiting a Constituent Services Associate for its electronic vital events registration system (eVital) and other data sharing systems. eVital is the mission critical platform for all Vital Records and Vital Statistics operations. It is used to register, store, certify, issue, analyze and report on births, deaths, and spontaneous and induced terminations of pregnancy in New York City, and related data.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

- Provide assistance to constituents; including funeral directors, hospital personnel, nursing homes, hospice facilities, OCME and other agencies, for inquiries received primarily by telephone and by email.
- Respond to constituents; elicits information, identifies, investigates, and resolve problems.
- Guide constituents through corrective steps on usage of the electronic system.
- Follow up with our constituents to assure problems have been resolved.
- Test and evaluate new eVital functions and system releases.
- Monitor system queues for Vital Events registration elapse time and perform follow up with data providers.
- Evaluate reporting data and implement strategies for process improvement.
- Conduct system trainings on the correct procedures and regulatory requirements for reporting vital events in New York City according to the New York City Health Code.
- Create and maintain system documentation, training materials and user guides for the bureau's electronic system.
- Serve as technical resource for data providers.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience working with Microsoft Office Suite - Experience developing and delivering training interventions - Organized with strong attention to detail - Knowledge of performance tracking best practices and ability to identify areas for process improvement - Experience conducting live and/or remote training - Ability to communicate effectively through telephone, email, presentation, and other materials - Ability to work in a collaborative environment and on a team by building relationships.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.