The New York City Taxi and Limousine Commission (TLC) is the nation’s largest for-hire transportation agency, licensing and regulating the City’s yellow and green taxicabs, for-hire vehicles (including apps like Uber, Lyft, Via and Juno), commuter vans, and luxury limousines. TLC develops and enforces rules to promote safety, transparency, as well as consumer and driver protection for a vital mode of transport in New York City. The vehicles, businesses, and drivers licensed and regulated by the agency move over one million people a day. With the introduction of new apps and technologies, TLC is on the front lines of a changing mobility landscape in New York City. TLC collaborates with renowned universities on data analysis, builds partnerships with leaders around the globe on the future of transportation, and works to streamline agency operations to meet the demands of a changing industry. TLC is a committed partner of the Mayor’s Vision Zero initiative to promote safe driving and a leader in city-wide initiatives, including open data and the growth of the City’s wheelchair accessible taxi and for-hire vehicle fleets.

General Statement of Duties and Responsibilities

The TLC Information Technology (IT) department is looking for an energetic experienced IT Technical Support staff who can handle the responsibilities listed below.

Responsibilities include:
- Monitor Helpdesk portal and handle work orders in a timely fashion
- Provide technical support to staff regarding usage or functionality of IT products and services. Support software including (but not limited to) the Microsoft Office Suite of products, Adobe Suite, and the agency legacy mainframe system
- Configure, install and support all computers and their peripherals.
- Responsible for setting up Active Directory, Windows and Outlook access.
- Provide level 1 VOIP phone support
- Provide support for the audio/visual equipment in the conference rooms.
- Assist with Server Support
- Assure that all servers and desktops are in compliance with DOITT Citywide Security Policy
- Identify and control LAN hardware and software configurations using Windows & Active Directory
- Monitor inventory levels including toner, ribbon and other supplies.
- Request the procurement of items to maintain adequate stock
- Prepare equipment slated for salvage and prepare accompanied documentation

1. A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and one year of satisfactory, full-time experience in computer maintenance and repair; or
2. A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and graduation from a certified technical training program in computer maintenance and repair; or
3. A satisfactory combination of education, training and/or experience equivalent to “1” or “2” above. Experience of the type described in “1” above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have either one year of the type of experience described in “1” above, or graduation from a certified technical training program as described in “2” above.

Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. If you have moving violations, license suspensions or an accident record, you may be disqualified. This license must be maintained for the duration of your employment.

- 2+ years experience using Active Directory, Windows 10 and VOIP phone support - Proficiency with Microsoft Office, McAfee, Adobe, and Track-it - Excellent oral and written communication skills - Certifications are a plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.