*Candidates must be permanent in the title of Computer Operations Manager.

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations, and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Strategic Technology Division is responsible for developing and coordinating deployment of emerging technology applications, strategic IT infrastructure, and enterprise platforms.

The Computer Operations Manager, M-III will:
-Ensure that all applications used by the NYPD are running smoothly and efficiently. This includes monitoring performance, troubleshooting issues, and implementing updates or patches.
-Plan and allocate resources, such as hardware and software, to support the applications used by the department.
-Organize training sessions for staff to ensure they are proficient in using the department's IT systems and applications.
-Lead IT projects, including system upgrades and new technology implementations, ensuring they are completed on time and within budget.
-Develop and implement strategic plans for the use of technology within the department, aligning IT initiatives with the overall goals of the NYPD.
-Develop and implement comprehensive policies and procedures to ensure the security, reliability and compliance of IT systems.
-Oversee a wide range of applications and databases used by the department, ensuring they are efficient, secure, and meet operational needs.
-Manage projects related to mobile technology, ensuring that officers have the necessary tools and applications on their devices.


WORK LOCATION:
1 Police Plaza, New York, NY 10038

WORK SCHEDULE:
Varies.


ADDITIONAL INFORMATION:

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

COMPUTER OPERATIONS MANAGER (S - 10074

1. Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.

2. A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.

3. A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

-Ability to facilitate problem-solving among administrative groups with varying needs and priorities and to communicate will with administrative users, technical staff and senior management. -Experience in working for a large municipal government agency. -Proficiency in operating systems such as Windows, Linux or macOS. -Experience with system monitoring and diagnostic tools. -Knowledge of network protocols, security standards and data privacy principles. -Familiarity with virtualization technologies and cloud computing. -Demonstrate experience managing a team of professionals. -Strong understanding of technical troubleshooting methodology. -Demonstrate experience with switching, routing and firewall technologies.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.