Note: Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time Computer Associate (Technical Support) in the Bureau of Technology Development. Reporting directly to the Desktop/Technical Support Manager, the successful candidate will: Provide white-glove customer service to end users through phone, email, and in-person support. - Travel across all New York City boroughs to deploy, repair, and maintain IT equipment at multiple locations. - Diagnose, troubleshoot, document, and resolve hardware and software issues involving desktops, laptops, printers, and other peripherals, both remotely and on-site. - Support, maintain, and troubleshoot desktop hardware, OS, and software environments. - Maintain accurate records of service requests, resolutions, and asset inventory to ensure accountability and efficiency. - Collaborate cross-functionally with Networking, Server, Development, and other technical teams to support end-user operations and technology needs.

**Special Working Conditions: May be required to work shifts including nights, Saturdays, Sundays, and holidays.

COMPUTER ASSOC (TECH SUPP) - 13611

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

- Valid Driver’s License. - Extensive technical knowledge in desktop hardware, system imaging, and hardware/software troubleshooting. - Must be proficient in ticketing and asset management tool systems such as ServiceNow. - Must have excellent interpersonal and communication skills. - Experience working in or supporting public safety or government environments.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.