The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting, and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. We deliver 1.1 billion gallons of high-quality drinking water per day to 8.5 million New York City residents and more than 1 million people in Upstate New York, and we collect and treat an average of 1.3 billion gallons of wastewater per day.

The New York City Department of Environmental Protection’s (DEP) Bureau of Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

BIT East of Hudson Upstate Operations Unit located in Valhalla NY (Westchester County NY) is seeking an IT support technician experienced in desktop support, computer hardware systems, applications, upgrading devices, network, and IT customer service. We provide support to 1000 upstate DEP bureau staff that we manage in our daily operations received through our ticketing service system. The selected candidate must have excellent verbal and written skills to clearly communicate, document processes, and work effectively across a variety of communications channels such as incoming calls; in-person walk-ins, e-mails and via MS Teams to both technical and nontechnical professional staff.

The candidate will help us provide IT support in our daily operations managed either onsite, the use of remote assistance tools or travel requiring a US driver’s license to any of our Upstate remote DEP sites ensuring support is delivered in a timely and professional manner. Duties entail but not limited to configuring computer systems, installation of hardware, imaging, diagnosing, repairing, monitoring, upgrading or maintaining IT related devices such as network devices, servers, desktops, laptops, mobile/Wi-Fi devices, and UPSs. The candidate will also be responsible for software installations, IT equipment deployments; setting up of training classes and meetings; managing; Active Directory, disaster recovery, working with 3rd party vendors; System Center Configuration Manager (SCCM); inventorying assets and supporting DEP applications. Responsibilities also include shared service desk duties managing walk-ins, helpdesk work orders, mobile device set-ups, scheduling equipment pickups and drop offs; data entry, tracking assets and inventory.

Candidate must be flexible, dependent on the work priorities, must be able to stay after hours or provide weekend coverage if needed for any maintenance upgrades, server operations, any network outages or projects that may not be done during the normal business hours.

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

- Must have US Driver license. - Must be able to lift up to 50lbs for desktop setup, pick up and deploy IT equipment. - Candidate must be flexible, dependent on the work priorities, must be able to stay after hours or provide weekend coverage if needed for any maintenance upgrades, server operations, any network outages or projects that may not be done during the normal business hours.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.