*This position is open only to those candidates who are currently serving in the title at a city agency in New York City or to those who are reachable on the list of Exam #4523*

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Information Technology Services Division (ITSD) supports the Department by acquiring, distributing, installing and maintaining Local Area Networks, personal computers, mainframe computers, software, and data communications networks. ITSD also plans and coordinates the implementation of advanced technology.

The Information Technology Services Division's Computer Allocations and Tracking Sections is seeking highly motivated and skilled candidates to join our dynamic team. This role offers a unique opportunity to provide both in-office and field-based technical support across New York City, ensuring the continuity and effectiveness of NYPD technology services.

-Provide citywide IT incident support, leveraging advanced troubleshooting skills and incident management methodologies.
-Perform root cause analysis and implement long-term corrective actions.
-Conduct on-site installation, configuration, and maintenance of hardware and software, adhering to configuration management standards.
-Perform system validation, preventative maintenance, hardware diagnostics, software updates, and physical system upkeep.
-Accurately document all service activities, system changes, and resolution steps.
-Install, configure, and maintain printers, copiers, and multifunction devices.
-Troubleshoot and resolve printer issues including hardware malfunctions, network connectivity failures, and device errors.
-Conduct routine preventative maintenance and manage timely replacement of consumables to optimize performance and minimize service interruptions.
-Configure networks, manage VLANs and ports, and provision secure workstations.
-Support data migration, system upgrades, and other critical field-based projects.

WORK LOCATION
1 Police Plaza

HOURS/SHIFT
Varies

TO APPLY
Please visit: https://cityjobs.nyc.gov and search for Job ID #720118

ADDITIONAL INFORMATION
In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

COMPUTER ASSOC (OPERATIONS) - 13621

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

-Proficient in Active Directory, DNS, DHCP, TCP/IP, LAN/WAN technologies, PowerShell, and scripting -Hands-on experience with Windows 10 & 11, Windows Server 2012/2016/2019, Microsoft SQL 2016/2019, MS Office 2010/2013/2016, and O365 -Familiarity with ITIL frameworks or equivalent IT incident management methodologies -Strong customer service skills with a demonstrated ability to communicate effectively and professionally with diverse stakeholders -Ability to manage time efficiently, prioritize tasks, and work independently in both field and office settings

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.