The Department of Records and Information Services seeks to hire a responsible Computer Associate to join the IT team.

Under direct supervision, the duties will include but are not limited to:

- Provide IT technical support for NYC Department of Records and Information Services main office and remote locations.

- Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

- Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.

- Install network switches, network routers, and UPS devices. VoIP Phone installation and support.

- Maintain network systems (LAN) including desktop PCs, laptops, and other computer peripheral devices such as Wireless network, Wi-Fi connection, secure access control, printers,
switches, network ports, structured network cabling, and UPS devices.

- Test and configure applications for Windows OS & LINUX environment.

- Maintain Active Directory and Exchange accounts, mailing lists, and groups.

- Monitor and maintain Windows- and Linux-based file servers and multi-site backup solutions.

- Maintain logs, prepare reports documenting jobs run, system use, outputs, and tracking of problems.

- Create and update diagrams of IT infrastructure across agency.

- Maintain New York City System as needed.

Travel is required to off-site storage facilities to provide technical support:

- 66-26 Metropolitan Avenue Middle Village, NY
- 168 39th Street Brooklyn, NY.

Due to the necessary technical duties of this position, candidate may be required to be on call and/or work various shifts such as weekends and/or evening shifts.

This position is open to applicants who are already permanent in the Computer Associate (Technical Support) title.

NO E-MAILS, PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT AND BUDGET (OMB) APPROVAL.

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

- LAN and WAN Knowledge - Help Desk Experience - Strong verbal and written communication skills - Experience with customer service - Cisco IOS Experience - Programming Experience

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.