APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM NO. 1120.

DSS Community Outreach is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Partnerships establishes and manages partnerships with community-based organizations, advocates, and others engaged in benefits enrollment and case management for DSS clients and applicants. Community Partnerships operates the Community Partners Resource Center, which is a centralized resource established under the Mayor’s NYC Benefits initiative for CBOs to seek support for their clients and learn skills and strategies for navigating the application and recertification processes.

The Office of Community Outreach is requesting to recruit two (2) Administrative Community Relations Specialists NM-1 to function as a Community Partner Managers.

Under the general supervision of the Director of Community Partnerships, with wide latitude for the exercise of independent judgment and action, the Community Partnerships Manager oversees the daily operations of the Community Partnerships Resource Center and supervises the activities of a team of up to five (5) Community Coordinators and technical staff. The Community Partnerships Manager participates in the analysis and identification of business process improvements and facilitates a feedback loop between CBOs and the Community Partnerships Unit. The Community Partnerships Manager may provide indirect task management to designated employees in other DSS units.

The Community Partner Managers will:

- Manage relationships with community-based organizations assigned to the team portfolio through
recurring check-in meetings with CBOs and escalation of concerns by Liaisons. Serve as a
high-level contact to CBOs to maintain positive relationships, address policy, procedural and
case-specific concerns and provides overall guidance to promote benefits access. Lead recurring
check-in-meetings with CBO partners to solicit feedback, address concerns, review activity and
outcome data. Strategize how to improve Resource Center Operations, compiles data and submits
feedback to the Director.

- Supervise a team of Community Liaisons who are engaged in managing a portfolio of
community-based partners agencies working with low-income New Yorkers to access benefits
and services provided by HRA, DHS, and other City agencies, as appropriate. Manages all
personnel actions for direct reports including time and leave, hiring, onboarding, retention,
performance assessment and development.

- Review and audit across systems the work performed by the liaisons for accuracy and
completeness. Ensure liaisons are appropriately tracking and updating case inquiries and
monitoring the length of time it takes to address inquiries. Compile and analyze data and complete
weekly and monthly reports, providing narrative to identify trends and highlights. Make
recommendations to streamline or improve operations based on the review of relevant reports
Including recommending or designing new tracking or reporting methods.

- Analyze and synthesize data provided by the Office of Data and Performance Management and
distributes data to external partners in accordance with approved data-sharing agreements
between DSS and third parties. Produce reports on activity and outcomes related to NYC
Benefits contracts management.

- Support capacity-building within partnering CBOs by promoting agency trainings, use of the
Provider Portal and other supportive tools, and ensuring access to communications and materials.
Analyze monthly reports and identifies areas for improved communication and training and works
with the Director and CBO Trainer to address knowledge gaps or unmet need.

- Determine assignment and priorities for the Technical Support Associate, a position located within
Information Technology Services (ITS), in coordination with the ITS manager. Reviews task
completion, outcomes, and timeliness. Liaises with other DSS offices, including Information
Technology Services (ITS), Business Process Innovation and Design (BPID), Data and
Performance Management, and the Office of Constituent Services (OCS) to manage
intra-agency support to CBOs.

- Ensure that Community Partnerships Liaisons attend regular trainings on HRA systems, benefit
access tools, and HRA benefits access. Meets with Liaisons and reviews new updates and other
key information. Conducts quality control review of communications between Liaisons and CBO
partners to ensure accurate and appropriate information is provided.

- Represent the Community Partnerships Resource Center in both internal and external meetings.


Work Location: 2944 – 4 World Trade Center, New York, NY
Hours/Schedule: M-F, 9-5

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

- Experience with community-based organizations, ideally as staff at an NYC CBO or an organization that funds NYC CBOs - Excellent communication skills, both in writing and speaking - Strategic and critical thinking capacity with an ability to identify innovative solutions - Demonstrated ability to work effectively with diverse partners and stakeholders - Superb time-management and multi-tasking skills, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and meet specific deadlines.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.