DSS Community Outreach is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Partnerships establishes and manages partnerships with community-based organizations, advocates, and others engaged in benefits enrollment and case management for DSS clients and applicants. Community Partnerships operates the Community Partners Resource Center, which is a centralized resource established under the Mayor’s NYC Benefits initiative for CBOs to seek support for their clients and learn skills and strategies for navigating the application and recertification processes.

The Office of Community Outreach is two (2) Community Coordinators to function as Community Partnership Liaisons.

Under the general direction of the Community Partnerships Manager, with wide latitude for independent initiative and decision-making, the Community Partnerships Liaison manages relationships with community-based partners working with low-income New Yorkers to access benefits and services provided by HRA, DHS, and other City agencies, as appropriate.

The Community Partnership Liaisons will:

- Manage a portfolio of community-based partner organizations working with low-income New Yorkers.
Serve as the primary point of contact at DSS for each partner organization within portfolio. Proactively
shares new information and responds to requests for information about HRA programs, benefits, and
services; policies and procedures; and coordinates regular training sessions for partner agency staff.
Help Case Resolution Specialists to route and track complex and sensitive case inquiries submitted by
community-based organizations and other partners, ensuring timely investigation and resolution.

- Ensure that community-based partner organizations are enrolled in the latest benefits access
technologies and that they have completed training, including the ACCESS HRA Provider Portal,
document scanning and indexing, telephonic signature software, and other innovative solutions to
application assistance and case management.

- Represent DSS-HRA-DHS in external meetings and community forums held by community
stakeholders. Share important agency updates with a broad audience and relays external updates
back to the Manager.

- Convene small group meetings with external community-based partners to provide key agency
updates, share best practices, troubleshoot common issues, and facilitate connections between
community partners. Sets meeting agenda, coordinates attendees, and facilitates cooperative and
open dialogue with external stakeholders, including community-based agency representatives,
other City agency staff, and representatives from other DSS-HRA-DHS departments, as appropriate.

- Responsible for careful recording and tracking of qualitative and quantitative information to inform
analysis and data-driven strategies for innovation in government-community partnerships. Report
back from external meetings, categorizing and tracking questions and following up with appropriate
program representatives for responses. Ensures that proper follow-up takes place.

- Develop new tools to engage and secure buy-in from community-based partner organizations,
including incentives, marketing and engagement campaigns, and other strategies to promote
engagement and provide meaningful support to key external partners.

- Identifiy and design solutions to support interagency access to benefits, in collaboration with
Interagency Partnerships Coordinators, leveraging the large reach of DSS-HRA-DHS to connect
with low-income New Yorkers, and the community-based organizations who serve them, who may
also benefit from government services offered through other City, State, and federal agencies.
Conduct research, analyzes trends, and develops proposals to streamline benefits access and break
down siloes between government agencies toward a "no wrong door" approach.

- Facilitate workshops and user testing opportunities to provide community stakeholders with a voice
in the design and development of technology and systems improvements to enhance access and
user experience navigating HRA benefits and services.

- Provide direct support to special initiatives in government-community partnerships, including conducting
research, drafting policy proposals, crafting language for external audiences, facilitating outreach to
stakeholders, and coordinating meetings to move projects forward. Responsible for tracking deliverables
and responsible parties, developing metrics, and reporting on project status and outcomes.

- Conduct presentations and facilitates workshops on HRA benefits and services, as appropriate.
Participate in outreach activities, including citywide days of action and other mayoral priorities.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.