The External Affairs division of DSS tells the story of how our agency, comprised of over 16,000 dedicated individuals, is proudly fighting poverty and homelessness, with care and compassion, every single day.

We do this by engaging New Yorkers in multiple ways. From advertisements on the streets and in the subways, to the responsiveness of our call center operators, we bring every program, every resource, every employee’s hard work to bear in telling our story.

The work we do isn’t easy. New Yorkers come to us in their times of need, seeking assistance to put food on the table, access basic health care, or get a roof over their heads. We know our staff helps people navigate some of life’s most challenging circumstances, and our job is to share with the outside world how our work makes an impact.

OCS connects New Yorkers in need with vital services and programs through call centers and other information.

The Office of Constituent Services is seeking one (1) Community Coordinator to function as a Community Liaison.

Under the direction of the IQ Database Administrator for the Office of Constituent Services, with wide latitude for the exercise of independent initiative, judgment, and decision making, the Community Liaison liaises and conducts outreach to DSS programs, community partners, key leaders and organizations including shelter providers pertaining to the issues and complaints entered into the Intranet Quorum (IQ) correspondence management system and provides customer relations to existing and new users of IQ.


The Community Liaison will:

- Liaise between DSS programs, community partners, key leaders and organizations including shelter providers to ensure issues and complaints are addressed in a timely fashion; provides updates on OCS policy and procedures and responds to questions from the community regarding complaints entered in IQ.

- Conduct outreach to community-based organizations and advocates; arrange and assist in the preparation and presentation of IQ data; manage projects to improve access that emanate from these meetings.

- Assist with establishing reports needed for all DSS units who use IQ.

- Engage DSS programs, shelter providers and support areas that are non-IQ users and provide general overview on the benefits of the system.

- Partner with HRA and DHS on the collection, analysis and distribution of data related to complaints to assess and develop solutions to gaps in IQ.

- Represent the Deputy Commissioner, Executive Director and/or the IQ Administrator at internal and external meetings, as needed.

- Establish and maintain cooperative relationships with the community-based organizations and other stakeholders.


Work Location: 4 World Trade Center, New York, NY

Hours/Schedule: Monday-Friday, 9:00 a.m. to 5:00 p.m

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.