Under the direction of the IQ Database Administrator for the Office of Constituent Services, with wide latitude for the exercise of independent initiative, judgment, and decision making, the Community Liaison liaises and conducts outreach to DSS programs, community partners, key leaders and organizations including shelter providers pertaining to the issues and complaints entered into the Intranet Quorum (IQ) correspondence management system and provides customer relations to existing and new users of IQ.

The Office of Constituent Services is seeking one (1) Community Coordinator to function as a Community Liaison who will:

- Liaise between DSS programs, community partners, key leaders and organizations including shelter providers to ensure issues and complaints are addressed in a timely fashion; provides updates on OCS policy and procedures and responds to questions from the community regarding complaints entered in IQ.

- Conduct outreach to community-based organizations and advocate; arrange and assist in the preparation and presentation of IQ data; manages projects to improve access that emanate from these meetings.

- Assist with establishing reports needed for all DSS units who use IQ.

- Engage DSS programs, shelter providers and support areas that are non-IQ users and provides general overview on the benefits of the system.

- Partner with HRA and DHS on the collection, analysis and distribution of data related to complaints to assess and develop solutions to gaps in IQ.

- Represent the Deputy Commissioner, Executive Director and/or the IQ Administrator at internal and external meetings, as needed.

- Establish and maintains cooperative relationships with the community-based organizations and other stakeholders.

Hours/Schedule: Monday-Friday, 9:00 a.m. to 5:00 p.m.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.