The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property, and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time Community Coordinator in the Bureau of Health Services, within World Trade Center health Program (WTCHP). Reporting directly to Member Services Supervisor, the successful candidate will: play a key role in building and maintaining strong relationships with members and WTC vendors, ensuring an exceptional experience and supporting the overall success of the program expansion.
During program expansion selected candidate will serve as the primary point of contact for members, answering inquiries, resolving issues, and addressing concerns in a timely and professional manner. Candidate will provide members with information regarding expansion of offered services, covered procedures, and protocol, ensuring members are informed and satisfied. Candidate will facilitate communication between members and WTC vendors providing health services to WTCHP membership. Candidate will be working with vendors in the community ensuring they are educated and familiar with program guidelines and billing procedures. Candidate will coordinate with vendors ensuring serviced members are eligible for services provided ensuring authorizations for needed services are available to vendors. Candidate will work with members guiding them through the process. Candidate will address member complaints or conflicts in a professional and diplomatic manner, working towards resolutions that align with program policies, escalating to immediate supervisor any unresolved issues. Candidate will work closely with office managers at WTC satellite locations, WTC FDNY community, ensuring smooth member experience. Candidate will gather and analyze feedback from members to identify issues or areas needing improvement in services and coordination of the same.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Excellent communication skills, both verbal and written. Strong customer service orientation with a passion for helping others. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Experience with customer service related work. Problem-solving skills and a calm, positive demeanor in handling conflict. Ability to multitask and prioritize in a fast-paced environment.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.