Resident Relocation Services Department (RRSD) assists residents impacted by work tied to the federal agreement and other large scale emergency circumstances with relocating temporarily. The department ensures residents have access to all resources necessary to transition to and from their apartment while work is performed.

Reporting to the Director Resident Relocation Services Department, the Community Coordinator will assess and ensure a smooth transition of residents to their temporary housing location, and subsequently connect them to [any] needed services they may require.

Responsibilities include, but are not limited to the following:

1. As part of a centrally located team, assess services gaps to identify providers.
2. Perform service coordination, connecting residents to relevant service providers.
3. Provide technical assistance and support to property management for any tenancy actions that require intervention.
4. Perform regular resident outreach to connect residents to relevant social services. Establish local referral and recruitment infrastructure utilizing NYCHA’s web-based and other referral tools.
5. Collaborate with Strategic Manager and/or other team of Coordinators to ensure appropriate service delivery and feedback loops for referred residents.
6. Collaborate with Strategic Manager to ensure appropriate provider training.
7. Maintain partnerships with local CBOs, vendors etc. to support resident participation in program.
8. Set defined annual performance targets and codify best practices in servicing residents.
9. Represent NYCHA at external resident, community, and citywide events.
10.Perform other related duties incidental to the work listed above (including working some nights and weekends as necessary).

Additional Information:
1. For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.


Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

1. Some experience handling high-risk cases. 2. Proficient in all Microsoft applications. 3. Knowledge of virtual programs e.g., Zoom, Microsoft Teams and others. 4. Excellent verbal and written communication skills. 5. Ability to work collaboratively with cross-functional teams. 6. Experience in MS Office- Access, Excel, and Word. 7. Bilingual preferred.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.