NYCERS is recruiting for one (1) Full-Time Call Center Agent(s) to provide a great customer experience to their clients who serve the City of New York.
A Call Center Agent, takes calls from customers contacting New York City Employees’ Retirement System; answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.

MANDATORY SKILLS/EXPERIENCE
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Basic Troubleshooting skills
- Computer literacy
- Phone skills, including familiarity cloud-based soft phones and integrated CRM software.
- Experience in the customer service for a public pension or similar financial industry.
Candidates will also need to display flexibility, teamwork and collaboration with other units within the NYCERS organization.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Call Center Agents will be given preferred consideration for the following experience: - Empathetic listening skills - Prior public pension or comparable experience - Proficiency with Salesforce CRM - Proficiency user of a computer - Good verbal and written communications skills - Bilingual English/Spanish a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.