The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

The Fire Department, City of New York (FDNY), seeks a full-time/ Clerical Associate in the Bureau of Health Services within Counseling Service Unit (CSU). Reporting directly to the CSU Director, the successful candidate will: Respond to requests for referrals for outside mental health counseling made by members directly or FDNY clinicians. Coordinate with outside providers regarding availability of appointments and assisting members in scheduling first appointments. Work on special project targeting recruitment of potential WTC mental health providers with goal of expanding WTC mental health provider network. Enter and manage data for newly developed WTC mental health provider database. Create and maintain records and charts for providers enrolled in the World Trade Center Health Program (WTCHP). Check eligibility of clients for services provided through WTCHP flagging those who need additional certifications. Work with the Director on preparing certification packages for members newly diagnosed with WTC related mental health conditions. Be responsible for submission and tracking of WTC certification packages. Be responsible for sending, tracking, and updating records in client’s database as well as medical systems, as well as systematically storing all related documentation and records so these can be retrieved upon request. Maintaining WTC client charts ensuring capturing of correct information and maintaining database, following HIPAA regulations. Receive and review requests for member treatment made by outside clinicians. Assist the Director in generating authorizations and coordination of mental health care, updating records in electronic record system. Assist members with WTC medication refill. Coordinate with admin supervisor on site as well as WTC Deputy Chief Medical officer ensuring members are provided with prescribed medication in a timely manner. Assist in answering incoming phone calls from entire FDNY community who seek services provided by CSU

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Previous customer service experience, proficiency in Microsoft Office Suite

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.