The New York City Housing Authority's Department of Resident Services, Partnerships, and Initiatives (RSPI) engages NYCHA residents in critical programs, services, and initiatives in the areas of economic opportunity, youth, senior and social services. RSPI also supports NYCHA’s extensive network of Resident Associations; and connects residents to opportunities such as financial empowerment, business development, career advancement, and educational programs.

RSPI has set forth a model of engagement that effectively serves residents as well as internal and external stakeholders to create a comprehensive engagement model that supports residents and NYCHA’S strategic plan for preservation and advances the work of the agency.

Family Partnerships Department (FPD), one of RSPI's six units, manages partnerships with external providers and City agencies offering youth, senior, and social services. FPD connects residents to critical services and implements programs and policies that support household stability and tenancy, individual advancement, and aging-in-place.

RSPI seeks an experienced individual to support its Family Partnerships' team. Reporting to the Unit's Supervisor, the Community Associate’s responsibilities will include, but are not limited to the following:

1. Under the guidance of a supervisor, develop plans to provide residents with appropriate social services; employ an early intervention, preventive focused, case management approach.
2. Under the guidance of a supervisor, employ a home visit model to conduct assessments and determine service needs.
3. When needed, conduct in-person and over the phone pre-screening of NYCHA residents to make appropriate referrals to formal and informal partners.
4. Prepare and maintain case records, and written reports in the Family Partnerships Case Management Services’ (FPCMS) database.
5. Coordinate services, connecting residents to support systems through direct referral and outreach.
6. Develop and maintain collaborative partnerships with NYCHA staff and community-based organizations to have a thorough understanding of citywide, borough-wide, and development-specific programs, and thus ensure the best possible referrals and outcomes.
7. Identify, establish, maintain, and share new resources, with Supervisory guidance.
8. Assist with completing key documentation, performing data entry and following up on referrals, as appropriate. Utilize the FSCMS and database systems to document, track and make referrals for services relevant to residents’ needs.
9. Coordinate off-site and on-site information sessions; perform telephone outreach and tabling at NYCHA and other community events to share information about services available to residents.
10. Perform other related administrative duties, as needed.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1. Excellent interpersonal and communication skills. 2. Effective skills in engaging residents. 3. Ability to interface with service providers from all sectors of the service system. 4. Excellent organizational skills. 5. Ability to work collaboratively with cross-functional teams. 6. Experience in MS Office - Access, Excel, PowerPoint, and Word. 7. Bilingual a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.