About HPD, the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, preservation of the affordability of the existing housing stock, enforcement of housing quality standards, and educational programs for tenants and building owners.

Mission
- The Office of Housing Access and Stability ( “Housing Access”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Team:

Housing Opportunity and Placement Services (HOPS) consists of two divisions within Housing Access: the Division of Housing Opportunity and the Division of Tenant and Owner Resources. The Division of Housing Opportunity administers the housing lottery and homeless placements programs which connect thousands of New Yorkers per year with City-assisted affordable housing. It also crafts policy and procedures to ensure that these programs offer equal opportunity to all applicants and affirmatively further fair housing. The Division of Tenant and Owner Resources administers rental assistance programs including Section 8, Shelter Plus Care, and Moderate Rehabilitation, serving over 40,000 households and 9,000 landlords in all five boroughs.

Your Impact:

Housing Opportunity and Placement Services is driving time-sensitive, high-profile, and cross-division process streamlining initiatives that are of high priority to HPD and to the Administration, and you will play a central role in their implementation. Examples include planning, tracking, and coordinating HPD’s role in expediting homeless placement and housing lottery processes through process, technology, and policy innovation. Your work will help the City serve its most vulnerable residents faster, provide owners and tenants with improved experiences participating in rental subsidy programs, reduce administrative burden, optimize lease-up of available units, ease pressure on the homeless shelter system, and allow individuals families to find stable, affordable housing quickly and fairly.

Your Role:

Internships at HPD provide students with a robust, dynamic, and engaging professional experience and the experience is often the foundation of a career in housing, economic, and urban development or a variety of government opportunities. The College Aide for HOPS will give students a strong understanding of how technology and communications can support and strengthen the agency’s work.

Your Responsibilities:

The College Aide for HOPS will support policy, technology and communications operations within HOPS as well as other areas throughout the agency. Under direction of the Associate Commissioner or other designated subordinate, responsibilities include but are not limited to assisting with:
- Monitor designated inbox for webpage update requests from 60+ participating marketing/leasing agents
- Liaise with HPD Tech to update HPD's listings page according to above-mentioned requests
- Serve as a point person for re-rental waiver and listings page questions from participating marketing/leasing agents and possibly also from internal staff
- Work with internal HPD stakeholders to envision new strategies for communicating re-rental waiver policy with outside parties (marketing/leasing agents as well as NYC housing-seekers)
- Appropriately redirect inquiries that arrive in the designated inbox to other parties within HPD
- Help devise a system to solicit feedback from participating marketing/leasing agents regarding successes and challenges of the re-rental listings page approach, and ultimately deliver a summary of findings/recommendation(s) for future approach
- As needed, other related tasks


Preferred Skills & Experience
The College Aide must be detail oriented, able to perform administrative tasks, and have strong interpersonal and communication skills. We are looking for a flexible and collaborative team player with project management, organizational, and analytic skills.
- Strong analytical, research and communication skills (written and verbal)
- Strong proficiency in MS Suite (Word, PowerPoint, Outlook, Excel)
- Detail-oriented, multi-tasking, self-starter
- Understanding or interest in basic web design/HTML a plus but not required

COLLEGE AIDE (ALL CITY DEPTS) - 10209

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.