** THIS IS A REPOST – CANDIDATES WHO APPLIED TO THE PREVIOUS POSTING DO NOT NEED TO RE-APPLY **

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division has over 500 staff and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. The division is responsible for the oversight of all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

The Department of Finance, Treasury & Payment Services/Collections Division is responsible for managing the full life-cycle of the Department 's enforcement activities related to unpaid Business & Excise taxes, parking fines and Environmental Control Board (ECB) summonses. Our debt collection process encompasses specialized professional collectors experienced in the art of negotiations, who provides debtors with options, encouraging payment. The Department utilizes several different collection tools to enforce compliance, such as notices, telephone dunning, collection agencies and special projects aimed at locating and taking enforcement actions against assets.

The Selected candidate's duties and responsibilities for this position include, but are not limited to:
- Providing great customer service while simultaneously conducting debt collection efforts to secure payment from delinquent debtors.
- Communicate regularly with debtors and/or their representative to collect or otherwise resolve unpaid and overdue taxes, charges, or fines.
- Manages assigned caseload to determine which cases requires follow-up, ensure work is completed within a specified length of time.
- Make outbound debt collection calls, informing debtors of program benefits while collecting outstanding judgment debt.
- Assist in resolving high volume of incoming or outbound customer communication resulting in revenue collected or discrepancy resolution.
- Work with debtor to secure full payment, new payment agreement streams and/or the best step in collecting the past due amount.
- Examine, analyze financials, other documents and/or conduct interviews to determine the financial stability of a debtor.
- Work with debtor and associated DOF units to resolve debt discrepancies and/or non-filing of tax returns.
- Utilize different investigative tools and techniques to locate debtors' contact information and possible restrainable assets.
- Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts.
- May be required to perform field investigations.

A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
"Special Note:

To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level 1 or one year of full-time satisfactory debt collection experience. "
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
"Special Note:

To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements for Assignment Level II, successfully completed the Certificate Program: “Professional Collection Specialist Designation (PCS)”, offered by the Association of Credit and Collections Professionals (ACA) or an equivalent pre-approved professional certification in a related field."

- Previous debt collection experience - Strong organizational skills - Ability to collect and analyze relevant financial data - Excellent written, verbal, and interpersonal skills - Ability to multi-task, prioritize projects as well as work independently - Working knowledge of Microsoft Office Suite

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.