Updated New York State Education Department/Office of the Professions Licensure Requirements:
According to the New York State Education Department, Office of the Professions/State Board Office for Social Work and Mental Health Practitioners, as defined in Articles 153, 154 and 163 of the Education Law, effective June 24, 2022, an individual must be:

1) Licensed as a Licensed Clinical Social Worker (LCSW) and/or Licensed Master Social Worker (LMSW) to practice social work as operated by the Department of Mental Hygiene agencies. For additional information, please review 7704 Requirements for a license under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov); or

2) Authorized through a limited permit valid for a period of not more than twelve months who has met all requirements for licensure as a licensed master social worker or a licensed clinical social worker except those relating to the examination and provided that the individual is under the general supervision of a licensed master social worker or a licensed clinical social worker, as determined by the department. For additional information, please review 7705: Limited permits under NYS Social Work: Laws, Rules & Regulations: Article 154 (nysed.gov)
Please review http://www.op.nysed.gov/surveys/mhpsw/exempt-agencies-overview.htm for the latest information concerning the expiration of the Exemption law.

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

Job Description:
The Division of Mental Hygiene’s mission is to partner with consumers, families, advocates, and providers to ensure access to high quality services and to improve the lives of New Yorkers with mental health and substance use disorders and those with developmental disabilities. Within the Division of Mental Hygiene. The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data driven information that foster community participation, thus reducing the stigma around mental health.

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City’s court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYCSTART) for young adults experiencing a first episode psychosis. Lastly, the Bureau evaluates its contracted and directly operated programs to understand their impact and promote quality improvement, conducts population level surveys and behavioral health care system surveillance
to identify gaps care and inform decision making, advocacy and policy.

The Office of Access to Care Referral Management and Case Management Reporting System will oversee the referral management system for Access NYC as a one-stop shop for providers as well as public users to submit referrals/applications for mental health services. The system expands the number and types of services accessible through the digital hub, including IMT, FACT, SPACT, SOS, Pathways Home Clubhouse, NYC START, PROS, CCBHC, CONNECT, CORE and IOP.

JOB DESCRIPTION:

Reporting to the Care Clinical Supervisor for Access to Care, the Clinical Care Coordinator will:

- Receive and process SPOA Referrals to determine appropriate level of care in conjunction with Supervisor, consumer, and referral source.

- Ensure receipt of proper SPOA referral: Request and track the receipt of supportive documentation of a consumer's mental health treatment, core history, prior hospitalizations, etc.

- Assess for Eligibility: Review assessments for both routine and urgent cases and formulates the appropriate level of care to meet the identified needs of the consumer.

- Identify the threshold. criteria and consumer pathways for the coordination of care for consumers with mental illness.

- Review and reassess risk to inform prioritization of assignment.

- Collaborate with Health Home staff, community mental health providers, referral sources and other professionals as necessary to inform eligibility, case assessment and consumer assignment.

- Monitor a caseload of all high-risk clients and ensure adequate frequency of the follow up prior to assignment to treatment.

- Review cases on an ongoing basis to reassess for risk to inform prioritization of assignment, assess for violence and provider consultation/technical assistance.

- Escalate situations that require higher level attention and/or intervention by other service systems.

- Record keeping: Maintain accurate records of all contacts and decision-making processes as part of the triage role.

- Keep Supervisor, team members, referrer and consumer informed regarding plan of care and any referral issue.

- Database Management: Enter current and accurate client data into database to ensure complete client record.

- Complete other duties or tasks as assigned on an as-needed basis.

Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity.
Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

- A minimum of 2 years’ experience in a mental health setting - Knowledge of the behavioral health service delivery system in New York City - Excellent interpersonal and communication skills ability to interface with service providers from all sectors of the service system strong organizational skills - Experience in clinical assessment, familiarity with DSM V, risk assessment, diagnostic categorization, and client disposition/planning - Proficiency with basic data entry.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.