The Development Inspections - Administration unit provides administrative support in the Development Inspection Services division, which performs construction, electrical, and plumbing inspections that requested prior to the sign-off of jobs, and electrical inspections in responses to complaints.

Under general supervision, with some latitude for independent initiative and judgment, supervises clerical staff and performs related administrative work:
- Supervise Clerical staff and manage workflow
- Delegate and assign work and conduct follow up on deliverables and operations
- Provide evaluations, feedback and encourage teamwork of clerical staff
- Facilitate staff meetings
- Monitor, review, and approve staff CityTime
- Review, maintain, process and update files and applications
- Respond to public and internal inquiries in person, via telephone and/or email and direct them as needed
- Provide immediate and hands-on customer service, when needed
- Intervening on behalf of staff to handle difficult customer service inquiries
- Process Electrical, Construction and Plumbing inspection data by creating routes/scheduling inspections and signoff's
- Perform data entry transactions with databases used by the unit
- Coordinate coverage plan for staff
- Travel to all borough offices citywide to provide staff support as needed
- Assist Service Managers in administrative duties and outer borough office routines
- Ensure that staff adheres to customer service guidelines as set forth by the Department
- Assisting with special projects when necessary
- Perform additional related office tasks as assigned

CIVIL SERVICE STATUS
Only permanent Principal Administrative Associate applicants, or those who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

REMOTE WORK
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- All candidates must have good organization, customer service and communication skills. - Must be computer literate and be able to use computer applications such as Microsoft Outlook, Excel, and other Microsoft applications - Ability to work independently and as part of a team

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.