The New York City Taxi and Limousine Commission (TLC) is the city agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

Under the direction of the Director of Safety & Emissions and with latitude to exercise independent judgment, the candidate selected will be responsible for, but not limited to:
- Performing routine data processing functions
- Processing Medallion and Street Hail Livery (SHL) transactions
- Utilizing current datasets to record, research, maintain and furnish accurate information
- Recordkeeping and general office work of moderate difficulty.
- Enhancing the customer experience through in-person and remote interactions with the for-hire transportation industry and the general public.
- Responding promptly to both internal and external inquiries.
- Completing special assignment reporting.
- Establishing familiarity with agency policies and division procedures.
- Daily reporting of processed transactions and outstanding requests
- Monitoring the Hacksite queue and escalating any unresolved issues

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Strong interpersonal and teamwork skills. - Ability to adapt to a fluid work environment and changing needs and priorities. - Skilled in effective and clear oral and written communications. - Strong computer and technical skills including but not limited to Word, Excel, Access and Outlook

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.