Agency Description:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.


Your Team:

Clerical associates, who provide administrative support, are part of the the Appeals Unit (the “Unit”) which which conducts federally mandated informal hearings and reviews, which are the mechanisms through which Section 8 and other HPD administrated Program participants/applicants appeal Program decisions concerning terminations and denials of assistance, requests for reasonable accommodations, and other subsidy standards disputes. The Unit is part of HPD, and HPD’s Division of Tenant and Owner Resources (DTOR) is responsible for the administration of various rental subsidy programs, including Emergency Housing Vouchers Program (EHV) , Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC), the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), and other housing subsidies.
You will be part of a team hearing officers, hearing representatives and administrative support staff who provide critical legal services to the Agency as it executes the Mayor’s ambitious and comprehensive housing framework.

Your Impact:

As a clerical associate, you will provide general administrative and clerical support to the Appeals Unit.

Your Role:

Under supervision of the Director and the Deputy Director, you will be trained to assist with the day to day operations including scheduling, data entry into and mailing for the Appeals Unit.

Your Responsibilities:


- Perform daily data entry, specifically to manage and update the Unit’s appeal hearing schedule using Microsoft Outlook, internal tracking and other inter-office databases and tracking systems including Appeals Database, Expertly, Outlook and Elite.
- Assist in responding to all aspects of mailing and correspondence from Section 8 program participants and and/or their representatives including updating the internal tracking system and requesting/obtaining files from other units of the agency when needed. Request casefiles from DTR, PIC unit, FOIL Unit and other internal and external units.
- Provide customer service to current and prospective Section 8 and other program participants/applicants, agency staff and the general public via phone calls and written correspondence.
- Answer phones promptly and maintain Appeal Unit’s voicemail system by clearing the general mailbox and forwarding messages to the appropriate agency members.
- Assist with virtual hearings, Microsoft teams testing and surveying, monitoring virtual guest lobby for hearings/reviews.
- Perform all aspects of outgoing and incoming mail including: preparing all types of correspondence and labels, preparing and tracking certified mail, daily sorting and distribution of appeals letters, obtaining/transporting case files from other work units, keeping detailed mailing logs and records and personally mailing decisions and other correspondence as needed.
- Serve as a liaison between the Appeals Unit and other agency Divisions.
- Prepare and maintain files manually and digitally using alphabetical and chronological archiving filing systems to ensure up to date and organized record keeping.
- Schedule and coordinate hearing rooms, meetings, appointments for the Director, Deputy Director and other staff.
- Work with staff to ensure that standard business practices are followed and rules and regulations applied uniformly and consistently.
- Perform special projects, as needed, including but not limited to, working on initiatives that result from Agency or Division initiatives and strategic plans.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred skills Knowledge of computer entry/ability to learn and use computer database including Microsoft Office Suite Outlook, Word, Excel and teams), Access, online filing systems. - Ability to work under pressure and to respond to inquiries from the public and colleagues rapidly - Attention to detail. - Ability to organize and prioritize multiple tasks

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.