**Open to candidates who are permanent in the civil service title of Clerical Associate or for those individuals who will file for THE NEW YORK CITY BRIDGE EXAM No. 3971 within the filing period From June 7, 2023 to June 27, 2023, which includes CLERICAL ASSOCIATE. THE TEST DATE: Multiple-choice and Qualifying Education and Experience testing is expected to begin on Monday, September 18, 2023. See link to exam Open Competitive Exams for Anyone - Department of Citywide Administrative Services (nyc.gov).

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

Program and Job Description:

The Health Academy provides training for members of the public as mandated by the Health Code and for Environmental Health Personnel in the areas of environmental science. Courses offered include the Food Protection Course for Food Service Establishments in classroom in four different languages and on-line in three languages. Other Food Safety Courses include Food Safety for Mobile Vendors and Soup Kitchen Operators. In addition, the Health Academy conducts an Infection Control Course for Tattoo Artists and an Animal Handling Technique for Pet Shop Operators. Course are held both during the daytime and in the evenings.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Prepare initial class rosters and various Certificates using the Idville Card Printing system for candidates who have successfully completed courses at the Health Academy.
Provide customer service assistance using the Health Academy's Meridian LMS platform. This includes searching student records, resetting passwords, editing customer profiles, and assisting with registration for different courses offered by the Health Academy.
Respond to a high volume of telephone and in-person enquiries regarding the Health Academy.
Maintain records of registration cards and electronic class files and folders utilizing numerical order.
Schedule the evening classes, arrange class dates with contractors and verify the availability of funds for the execution of classes.
Ensure the proper record keeping of all student records and efficient retrieval of records as needed.
Maintain inventory of manuals, registration cards and printed answer sheets used for the various courses, alerting the Director to ensure that supplies are always available. Track deliveries of these supplies and oversee distribution to the different classrooms.
Liaise with the Bureau of Fiscal Management to ensure that checks and money orders collected as fees are batched, recorded and lodged with Fiscal Management on a monthly basis and that payroll checks are collected and distributed to the relevant staff.
Enhance our Customer Service initiative by being the liaison with the Department of Consumer Affairs to ensure that an adequate number of classes are scheduled to meet the demand our classroom courses, both daytime and evening classes.
Monitor the registration pace and alert the Director when classes are at near capacity and new ones are needed.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.