NOTE: This position is open only to current City of New York employees serving in a permanent civil service title of CLAIMS SPECIALIST.

The Bureau of Law & Adjustment (BLA) is responsible for investigating and adjusting claims filed against the City of New York. The Correction Division investigates and resolves pre-litigation claims involving the Department of Correction. The Correction Division is within BLA’s Litigation Unit, and works closely with the
Office of the Corporation Counsel and the Department of Correction to resolve claims pre-litigation.

Under the direction of the Division Chief, Correction Claims, with latitude for independent analysis, judgment
and initiative, the Claims Specialist Level II responsibilities include, but are not limited to, the following:

- Complete a full investigation of claims against the City, which includes obtaining and reviewing agency reports and medical records, analyzing liability and assessing damages, and preparing an objective, concise, and accurate evaluation of the claim;

- Maintain accurate and complete claim files, prepare claim abstracts detailing the relevant information about the investigation and evaluation of liability and damages, document any events or conversations in claim notes, and upload documents upon receipt;

- Use available databases, media outlets, and other available sources to gather information relevant to the investigation of the claim;

- Offer sound, well-reasoned recommendations about whether a claim should be settled, disallowed, or litigated;

- When appropriate, negotiate and settle claims within delegated monetary authority level;

- Investigate, identify, and report fraudulent claims, utilize statistical data to identify claims that pose
potential risks, and provide risk management recommendations to the Division Chief;

- Maintain control over claim backlog, timely follow-up on requests made to agencies, and close out
claims that are beyond the statutory time frame to bring a lawsuit;

- Communicate effectively and professionally with other Comptroller staff, City agency employees, pro se claimants, and attorneys when investigating a claim or negotiating a settlement;

- Perform related assignments and special projects as directed.


MINIMUM QUALIFICATION REQUIREMENTS

All applicants must be current City of New York employees serving in a permanent civil service title of Claim Specialist.


PREFERRED SKILLS IN ADDITION TO MINIMUM REQUIREMENTS

- Comprehensive knowledge of claims, including the investigation, adjustment and disposition of claims;

- Demonstrated strong analytical skills;

- Basic understanding of the process/relationship between the NYC Comptroller’s Office, the New York City Department of Finance, and the New York City Law Department;

- Effective writing and verbal skills, outstanding attention to detail, and the ability to prioritize and perform multiple tasks with minimal supervision;

- Excellent interpersonal and organizational skills (including Microsoft Office Suite proficiency).


TO APPLY, GO TO: Employment Opportunities at www.comptroller.nyc.gov

Certain residency requirements may apply. We appreciate every applicant’s interest; however, only those under consideration will be contacted.

Note: Vacancy notices listed as “Until Filled” will be posted for at least five work days.

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree or 60 semester credits from an accredited college or university and two years of full-time satisfactory experience investigating and/or settling claims for personal injury or property damage or loss; or

3. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of full-time satisfactory
experience investigating and/or settling claims for personal injury or property damage or loss; or

4. A satisfactory combination of education and/or experience that is equivalent to “1”, “2” or “3” above.

College education may be substituted for experience as described in “2” or “3” above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of
required experience. However, all candidates must have a four-year high school diploma or its
educational equivalent.

- Comprehensive knowledge of claims, including the investigation, adjustment and disposition of claims - Demonstrated strong analytical skills - Basic understanding of the process/relationship between the NYC Comptroller’s Office, the New York City Department of Finance, and the New York City Law Department - Effective writing and verbal skills, outstanding attention to detail, and the ability to prioritize and perform multiple tasks with minimal supervision - Excellent interpersonal and organizational skills (including Microsoft Office Suite proficiency).

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.