The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing child care assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

DCP Protective/ Diagnostic (PD) Units are located across all five boroughs. These units investigate reports of alleged child abuse and neglect. The PD child protective team is the largest within DCP, and the largest in each of the Borough offices. Child protective staff is responsible for investigating every allegation that is reported, and also for conducting a comprehensive assessment of the immediate safety and risk of future harm to each child in the family. Based upon the case circumstances, child protective staff may act immediately to protect the children. Under the administrative direction of the Deputy Commissioner, Associate Commissioner and Assistant Commissioner, with wide latitude for the exercise of independent action and decision-making, the Child Protective Manager will have overall responsibility for a geographic zone within a borough or satellite borough office. CPS borough offices consist of a number of child protective service units or Family Services Units which conduct highly sensitive investigations into alleged reports of child abuse and or neglect; administers programs designed to assess the needs of families and the provision of services such as intensive preventive services or foster care placement outside the home.

The Child Protective Manager will be responsible for the following:

• Manage up to four units of Supervisors and Child Protective Specialists.
• Responsible for all compliance and quality case practice initiatives.
• Monitor the field activities of the managerial, supervisory and /or child protective specialist staff they manage.
• Ensure that operations conform to all applicable federal, state and local mandates and guidelines.
• Monitor and evaluate the results of operations by reviewing aggregate and individual performance data.
• Intervene in difficult case management decisions by exercising responsibility and discretion and assuming accountability.
• Attend meetings with other managerial staff and relays progress reports and issue analysis to the Borough Commissioner.
• Create and implement management controls to monitor the performance of individual zones and /or units.
• Hold regular staff meetings and individual conference to monitor performance; plans and determines needs for various personnel and budget actions.
• Prepare performance evaluations, including recognizing outstanding achievements or making disciplinary referrals where appropriate.
• Ensure that each unit within the zone is sufficiently staffed, properly equipped and trained and capable of carrying its responsibilities in accordance with applicable law, rules, regulations and
policy.
• Perform other related duties.
• Exemplify leadership skills of effective communication, modeling, coaching, educating and support to foster quality supervision to their subordinates regularly.

1. A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice. At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity.

2. Education and/or experience equivalent to "1" above. However, all candidates must have at least eighteen months of experience in a supervisory, administrative, managerial, or executive capacity. A Master's degree in Social Work may be substituted for one year of the required general experience.

The preferred candidate should possess the following: • A record of proven managerial or supervisory accomplishments in child protection or a closely related human service field • Master of Social Work degree or Master’s degree in a related discipline • Excellent communications skills • Ability to deal tactfully and effectively with diverse constituencies at all levels and an extensive understanding of child welfare issues • Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system • Familiarity working with NYC’s diverse communities and • Experience and ability to step into an existing unit and assume all responsibility quickly. • Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at a href="https://studentaid.gov/pslf/", target="_blank"u StudentAid.gov/PSLF/u/a.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.