The Office of Asylum Seeker Operations (OASO) is leading New York City’s response to, and service provision for, the influx of asylum seekers. New York City’s response is unique throughout the nation and includes complex services for asylum seekers, including but not limited to legal supports, advocacy, shelter, education, workforce training, clothing and food donations, and collaboration with faith-based and community-based organizations.

OASO coordinates between agencies, makes sure that agencies have the resources they need, and manages the City’s advocacy to the state and federal governments. OASO also leads strategic planning for the City’s response, including long-term planning and policy drafting.

The Office of Asylum Seeker Operations (OASO) is recruiting for one (1) Deputy Commissioner M-5 to function as a Chief Operating Officer who will:

Reporting to the OASO Executive Director, the Chief Operating Officer will be responsible for managing the Office’s day-to-day operations. The Chief Operating Officer’s responsibilities include, but are not limited to:

- Monitor and evaluate OASO’s operational performance, and recommending and implementing corrective measures across the Office’s operational divisions to ensure efficient and responsive service to New Yorkers

- Lead change management efforts and fostering a culture of innovation, using data-driven decision-making to drive performance improvements

- Advise the OASO Executive Director on all matters related to the operational management, including serving as incident commander during extreme conditions and emergency events;

- Participate in the development of executive level strategic planning and ensures overall implementation of the plan

- Participate in, alongside the Director of Strategic Initiatives, the development of OASO’s expense budget and capital plan to ensure efficient and effective operations, protection of OASO assets, and delivery of objectives

- Develop, alongside the Director of External Affairs, strong working relationships with community representatives, elected officials, leadership at regulatory organizations, staff at other City agencies, and State and Federal agencies

- Represent OASO in community town halls and in meetings community groups and advocacy organizations

- Given the large number of housing facilities, the Chief Program Officer is expected to frequently travel between sites to provide real-time feedback on operations to confer with managers and employees; off-hour site visits are occasionally necessary

1. A graduate degree in business administration, public administration, public policy, or a closely related field

2. A baccalaureate degree from an accredited college or university and five years of progressively responsible experience, including two years at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

- 10+ years of administrative or managerial experience in a large governmental agency, business firm, civic or community organization operating in the area of social services - 2+ years of experience working in a social services capacity servicing immigrant populations and/or communities - A proven track record of successful change management initiatives, strategic planning, performance measurement, and continuous quality improvement - Excellent oral and written communication skills - Highly organized and excellent ability to manage multiple priorities - Highly detail-oriented and committed to rapid execution - Exceptional interpersonal skills and ability to interact with stakeholders at all levels - Highly professional demeanor - Sound judgment, critical thinking skills, patience, and a growth mindset - Ability to adapt to changing conditions quickly and effectively - Ability to work flexible hours and occasional weekends

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.