About DVS

The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York
City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members
– past and present – in addition to their caregivers, survivors, and families. DVS fulfills this
mission by providing New York City’s approximately 200,000 Veterans with essential services and
programs focused on pivotal areas such as economic empowerment, housing security, benefits, health
and wellness, and culture.

About the Role

The Department of Veterans’ Services is seeking an experienced senior executive to serve as Chief
of Staff; this individual will report directly to the Commissioner and work closely with the Deputy
Commissioner. This role will serve as a lead coordinator for agency executive/senior staff and will
provide managerial support and strategic guidance concerning the design, implementation and
oversight with respect to DVS’ current major programs and new initiatives. The Chief of Staff will
have considerable latitude for exercising independent initiative, judgment, and decision-making,
and will perform complex professional managerial work in implementing a comprehensive array of new
major programs and activities for high-level DVS priorities and initiatives.

- Representing the Commissioner and operationalizing their vision in working with internal DVS
executive/senior staff, City Hall and other external City agencies, and external stakeholders, to
meet DVS strategic goals.
- Serving as a trusted senior intermediary working with DVS team members at all levels, city agency
and administration leaders, national veteran service organization advocates and key stakeholders
throughout the community, private, public and nonprofit sectors.
- Handling sensitive issues demanding the utmost consideration for privacy, respect,
confidentiality, discretion and judgment.
- Overseeing the press and communications, strategic partnerships, and outreach teams.
- Managing special projects including citywide events, transition services and other strategic
external relations matters.
- Managing relations with the Mayor’s Fund and overseeing agency fundraising operations.
- Supervising Senior Advisor for Intergovernmental Affairs, Press Secretary, Assistant Commissioner
for Strategic Partnerships, Director of Veteran Transition Services and their respective portfolios
of work.
- Directing the management, training and coordination of the City’s Agency Veteran Liaisons, in
accordance with local law that requires each agency to identify one individual responsible for
liaising with DVS staff members to facilitate problem-solving, agency referrals, conflict
resolution and win-win solutions for veterans seeking support.
- Identifying opportunities for optimizing alignment of staff/OTPS resources across the agency to
maximize positive outcomes for strategic programmatic goals.
- Overseeing complex oral and written agency communication processes and outcomes.
- Leading select initiatives as delegated by the Commissioner and Deputy Commissioner.

CHIEF OF STAFF (DVS) - 95842

- Baccalaureate degree from an accredited college is required; graduate degree in business
administration, public policy, urban planning and/or law is preferred.
- Minimum of 10 years full-time executive and managerial experience in one or more of the following
fields; operations research and analysis; policy advocacy, business administration, public policy, urban
planning/development and/or law; supervisory experience leading individuals and organizational teams
is an absolute requirement.
- Demonstrated proficiency with anticipating and resolving personnel conflicts; performing superb
written and verbal communication with individuals, groups and communities; analyzing policy
actions/impact; and building a cohesive mission-focused team of teams.
- Proven ability to yield positive outcomes as a local advocate for NYC veterans and families
state/national veteran advocacy and leadership experience is a plus
- Demonstrated commitment to public service is essential; veteran status is a plus

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.