The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) has a vacancy for a Change Management/Disaster Recovery (CM/DR) Junior Analyst. Under the direction of the Change Management/Disaster Recovery Process Lead, the CM/DR Junior Analyst will work with all levels of the organization to coordinate change management meetings and document activities. In addition, the selected candidate will contribute and assist the larger team with preparing for and participating in disaster recovery events.

The responsibilities of the position will be to:

- Coordinate the Change Management twice weekly status, change and migration meetings
- Run queries and close open tickets
- Help IBM Clearquest RMS Users with their workflow queries
- Review HR and FMS morning reports and assist in preparing/distributing incident reports
- Follow up with technical teams gather and record data on cause of incidents
- Assist in preparation of DR program documentation
- Support disaster recovery testing through documentation of plans and test plans, identifying program needs, and maintaining artifacts
- Work closely with Business Continuity and Risk Management team members to continually mature and improve the response to disruptive events
- You will be required to work additional hours during the DR drills, which are conducted 4 times a year and are 48hr events. These events can require going to vendor sites if needed; therefore, traveling will be required on a needed basis.

Essential Skills:

- Excellent oral and written communication skills and proven analytical and problem solving skills
- Excellent customer service skills
- Ability to work independently with minimal direction and under pressure with tight deadlines
- Demonstrated proficiency with MS Project Management; MS Excel; and other Microsoft tools, such as Word, Power Point and Visio
- Ability to speak in front of a user group and clearly describe how business functions are executed from within FISA-OPA
- Ability to orchestrate an end user meeting with the goal of gathering requirements, gaining consensus between parties on business issues, taking and publishing meeting minutes, creating and presenting deliverables for review

Preferred Skills:

- Knowledge of IT infrastructure operations
- Strong understanding of standard SDLC methodologies
- Basic knowledge of IMS-DB2, Windows, SAN, UNIX(AIX and LINUX), IP-Networks and data communication

Additional Information:

P-461


To Apply:

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 615998. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift:

Monday – Friday, 9 am – 5 pm.

Location:

5 Manhattan West, NY, NY

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice)-Assignment Level I, II, and III working for the City of New York; or
(2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.