The Division of Economic and Financial Opportunity is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process.

The goals of the division are to increase and retain the number of certified minority and women-owned business enterprises (M/WBE); increase the number of M/WBEs winning government contacts and increase overall M/WBE participation in private and public sector contracting.

Under the supervision of the Director of Certification, the Certification Support Coordinator will review applications for certification in the City’s M/WBE program and will make eligibility determinations based on the analysis of business documentation submitted in the application.

Specifically, the Certification Support Coordinator will:

- Review and analyze certification applications and contracts by exercising sound judgment in evaluating small businesses for certification to ensure accuracy of forms and all required documents have been submitted and are in accordance with the City’s Rules and Regulations;
- Contact clients via telephone and written correspondence to assist with the completion of the certification application process;
- Handle confidential information and enter data into client management system;
- Conduct presentations and M/WBE trainings for potential applicants and senior staff;
- Establish and maintain comprehensive, secure, and retrievable client files;
- Provide administrative support to the Certification Unit;
- Handle and monitor high volume of inquiries regarding the M/WBE certification program including the M/WBE Certification Helpline and the M/WBE Certification email accounts through effective recordkeeping and coordination with the team members;
- Handle archiving/records keeping tasks;
- Assist with special projects to implement targeted outreach initiatives, including participating in strategy sessions, coordinating with External Affairs unit and Business Solution Centers

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Outstanding writing, presentation, and communications skills - Proficiency in MS Word, Excel and comfortable learning new computer programs Ability to understand business and financial documents such as corporate by-laws, partnership agreements, tax returns, and bank statements - Experience working with cross-functional teams and diverse groups of people - Legal knowledge in business and financial documents such as corporate by-laws, partnership agreements, tax returns, and bank statements a plus - Fluent in Spanish, Mandarin, Cantonese or Korean a plus

NYC residency is required within 90 days of appointment

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.