New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Community Engagement division helps communities become more resilient by providing guidance for community emergency planning for the most common hazards in New York City and connecting established community organizations and networks to the Emergency Operations Center. Through outreach and training, the Community Preparedness Bureau brings together leaders from volunteer programs, community and nonprofit organizations, and government to promote preparedness at the local level.

New York City Emergency Management’s Community Emergency Response Team (CERT) Program oversees groups of community-based volunteers trained in disaster preparedness and emergency response. CERT members undergo a 30-hour basic training course in fire safety, medical operations, light search and rescue, police science, and the specifics of operating in an urban environment. CERT members are organized geographically by borough and sponsored, managed, and trained by NYC Emergency Management in partnership with FDNY and NYPD.

The New York City Community Emergency Response Team Program Manager will organize, develop, and support team-based initiatives dedicated to strengthening organizational capacity, preparedness, and growth. The selected candidate will be responsible for a range of tasks including, but not limited to, the following:
- Develop and manage overall training curriculum and associated activities:
o Design and implement new training opportunities, both in-person and remote, to advance program goals
o Support the development of new exercises, workshops, and simulations
o Coordinate local and organization-wide training initiatives
o Establish and maintain program partnerships
- Promote leadership and team growth through:
o Developing leadership training and coaching opportunities
o Organizing recognition events and initiatives to celebrate contributions
o Creating peer-to-peer learning or other mentoring opportunities
- Support program operations and management:
o Assist with procurement, records management, and logistics for major events and activities
o Contribute to special projects as needed
o Supervise fellows, interns, or other staff as needed
o Serve in coordination roles during activations or major initiatives:
o Act as a liaison between program leadership, volunteer, and partners
o Support communication and collaboration during high-priority operations

The Program Manager position requires a creative individual with excellent communication and facilitation skills. The selected candidate will report to senior leadership and focus on the development of leadership capability at all levels of the program. This person must be able to communicate the program’s strategic vision and enable them to carry out the mission within their communities or organizations. The position requires someone who demonstrates a working knowledge of the local environment and shows commitment to building resilience and sustainable growth.

**PLEASE NOTE THE FOLLOWING:

The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Funding – This position is supported with a federal Urban Area Security Initiative (UASI) grant funding through 8/31/2027 with the possibility of an extension.

Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.

The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.

For this position, the “Special Note” below in the Minimum Qualification Requirements does apply.

IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.


PREFERRED SKILLS

- Experience leading a volunteer management/retention program.
- Experience developing and implementing training curriculum.
- Ability to mediate and negotiate with a wide variety of community-based groups.
- Ability to conduct meetings and trainings.
- Superior written and verbal communication skills, including public speaking.
- Proficiency in a second language commonly spoken in NYC a plus.
- Familiarity with human services or mental health related disaster issues.
- Capacity to prioritize and manage multiple projects simultaneously.
- Proficiency with Microsoft Office applications.
- Familiarity with volunteer management software and applications.
- Proficiency with Social Media tools, such as Facebook, Instagram and Twitter

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model:

Competencies:
o Knowledge – possesses appropriate subject matter expertise.
o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
o Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

**Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.**

EMERGENCY PREPAREDNESS SPECIAL - 94612

1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or

2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or

3. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.