IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.

Customized Assistance Services (CAS) is recruiting one (1) Caseworker, to function as a Case Manager in the Emergency Utility Intervention Program (EUIP) and who will:

Under general supervision of the Unit Supervisor, with some latitude for the exercise of independent judgment and initiative,

- Manage referrals in the Energy Assistance On-Line (EAOL) and Hazardous databases that track customers’ energy assistance needs; making notes and documenting determinations made on each referral.

- Review referrals through the EAOL and Hazardous database systems and Hotline calls assigned by Unit Supervisor daily, placing and returning outreach calls to customers; Contacting customers within five business days for each referral assigned and documenting each attempt made.

- Respond to emergency disruptions in service to customers with hardships who are especially vulnerable during the Cold Weather Season from, November 1st to April 15.

- Review utility companies’ databases as well as HRA databases (WMS, HRA One Viewer, APSNet) for customer information; Assessing client needs and forwarding referrals to other HRA units including FIA, HEAP and APS on behalf of clients.

- Complete Life Sustaining Equipment Pamphlets with customer information and forwarding to Unit Supervisor for review and circulation.

- Provide daily updates to Unit Supervisor.

- Conduct field visits to assess the emergency energy assistance needs of Elderly, Blind, Disabled customers and households with children under two years of age, and assisting with the completion of cash assistance, SNAP and HEAP applications.

Salary Range: $46,689 -53,692

Work Location: 4 WTC

Hours/Schedule: 9:00am-17:00pm (Flexible)

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.