The Customized Assistance Service (CAS)/Home Visit Needed (HVN) Homebound (HB) Benefits Access Center 90 operates the Human Resources Administration’s (HRA) Job and Supplemental Nutrition Assistance Program Centers, administering temporary cash assistance, SNAP benefits, medical assistance, etc., for clients who have a health or mental health condition when applying for or receiving assistance. The CAS/HVN/HB Center 90 works to help with clients who requested or have approved HVN/HB status, to reach their maximum level of self-sufficiency and overcome any barriers.

Under the direction of the Associate Job Opportunity Specialist II, the supervisor is responsible for supervising a team of JOS staff, who handle the entire Application and Recertification process for cases with HVN/HB status. These functions of include eligibility determination for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Emergency Requests (One Shot Deal), Recertifications, interviews (in-person and via telephone), and other related services to persons in need, to promote individual and family self-sufficiency. The AJOS I will utilize supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Job Center and its components for applicants and participants.

The Customized Assistance Service (CAS)/Home Visit Needed (HVN) Homebound (HB) Benefits Access Center is recruiting one (1) AJOS I who will:

- Assign applications and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.

- Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.

- Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.

- Prepare daily and weekly statistical reports on work performed, as well as monthly audits.

- Monitor time and leave for all reporting staff to ensure adequate coverage for servicing clients. This includes approving timesheets and vacation requests.

- Train, develop and coach staff on updates to HVN/HB policies and procedures.


- Assist with guidance on difficult cases. This may include working with advocates to ensure client documentation is received to support eligibility requirements.

- Supervise a team of JOS who provide service for those clients who walk-in or telephone the center.

- Provide disciplinary oversight to all assigned team members.

- May conduct field visits.

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either

a. client services; or

b. employment planning or counseling services which involve job development, skills assessment, and employment placement or other economic opportunity programming; or

2. A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above; or

4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have 18 months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.