Please be advised that candidates must have taken and passed the Open Competitive Exam # 1804 for the civil service title listed above to avoid being “bumped” out of your position when the Eligible List for this title is established.


The Division of Youth and Family Justice (DYFJ) is responsible for oversight and management of secure and non-secure detention services for juveniles (e.g., youth) awaiting disposition in family, criminal, and supreme courts. DYFJ also oversees a wide network of providers throughout the five boroughs that operate Non-Secure and Limited Secure Placement sites for youth who are adjudicated delinquent and are placed by the New York City Family Court, and a vast network of community-based alternative programs for youth involved in, or at risk for involvement in, the Juvenile Justice system. Under general direction, the Case Manager is responsible for the direct intake and assessment of the facilitation, planning, coordination, provision, tracking and monitoring of services (e.g., education, crisis intervention, individual, family and group counseling, pro-social and vocational programming, mentoring, advocacy, and re-entry) provided for each youth admitted to the secure detention facility. The case manager will work within the DYFJ’s detention continuum to effectively manage the intake, adjustment, advocacy, planning, discharge and re-entry of juvenile delinquents, juvenile offenders, and adolescent offenders remanded to and/or placed in the care and/or custody of ACS within an assigned secure detention facility. Specific duties include, but are not limited to:

- Perform daily case management services (e.g., including intakes, managing visitor entry into the facility, facilitating youths’ access to telephone calls) within a juvenile detention facility for youth pending court proceedings and/or as a sentence after a conviction for either felony or misdemeanor offenses.
- Perform the required completion and maintenance of adjustment reports and other documentation requested by the courts, statistical reports, data entry, internal monthly, quarterly and annual reports (on requests), and case management records that are contemporaneous, accessible and used as the basis for planning services for youth, management of the secure detention facility, and evaluation of the care provided to youth lodged at the secure detention facility.
- Manage resident youth cases, including assessing the needs of youth, performing intakes, intervening on youths’ behalf to access services, managing youth visits, telephone calls, and correspondence, and coordinating and referring youth to appropriate services such as educational, medical and mental health services, pro-social and vocational programming, mentoring, social benefits and entitlement services, and re-entry.
- Conduct home and field visits to assess the needs of youth and their family’s needs, coordinating with other stakeholders to ensure continuity in the areas of medical and mental health, education, career readiness, and prosocial programming.
- Collaborate with other DYFJ facility units and departments to document participation of programming and schedules, development and maintenance of youth behavior.
- Maintain collateral contact with youths’ relatives, friends, hospitals, schools, other public and private agencies and community resources, as necessary, via field visits, mail or telephone.
- Maintain timely documentation of youth and family interactions and note, record timely progress notes, and report on youths’ progress in designated case management files/shared drives/databases.
- Ensure timely communication and ongoing collaboration with youth, their families, the courts, the youth’s attorney and other systems and agencies involved in the life of the youth for advising youth and coordinating current case status and permanency.
- Attend detention, milieu-based meetings and conferences, as a member of an interdisciplinary team, to support the planning, development and coordination of care and behavior plans and discharge recommendations for youth both within and as they return.
- Participate in supervision and training.
- Candidate must be willing to travel to conduct home visits, and attend meetings in the community, as well as work some evenings, weekends, and on holidays.

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

The preferred candidate should possess the following: A Master’s Degree in Social Work (MSW) or other relevant graduate degree, with one (1) plus year experience in direct service programming for youth/adolescents and their families in juvenile justice and related systems strong working knowledge of case planning, case management and discharge planning an understanding of the functions and operations of a juvenile detention setting, and familiarity with residential and community-based health/mental health and substance abuse services, and pro-social activities, for youth/adolescents ability to conceptualize process, develop and implement projects in a timely manner working knowledge of the DOE, NYS Unified Courts, Child welfare System, and Department of Homeless Services ability to work as part of a team, as well as independently to achieve necessary results flexibility and the ability to prioritize tasks and produce in a fast-paced environment strong oral and written communication skills and experience navigating City and State databases including Criminal Justice Information System (CJIS), Unified Case Management System (UCMS), Juvenile Detention Automated System (JDAS), Reusable Case Management System (RCMS), and HHS connect knowledge of court orders, Online Booking System (OLBS) and other documents used during the admissions, transfer, and release process.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.