The Office of Administrative Trials & Hearings (OATH) seeks to hire 3 Customer Service Representatives to assist with the day to day operations in the Clerk’s office. Customer Service Representatives work under supervision, with limited latitude for independent judgment, and perform clerical and related work. Specific duties will include, but are not limited to:

- Providing customer service to the public
- Responding to public inquiries and requests at the Customer Service Window and via telephone
- Responding to requests for case reschedules, copies of violations and decisions, address changes and violation adjustments
- Performing data entry and data retrieval using video display terminals and other automated office systems
- Filing and locating records, case files and invoices using alphabetical and numerical procedures
- Receiving, opening, sorting and distributing mail
- Evaluating and preparing case folders for adjudication

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1. Knowledge of Microsoft Word, Excel, Outlook, Access and PowerPoint. 2. Office experience as well as demonstrable background dealing with members of the public. 3. Excellent organizational, oral and written communication skills. 4. History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.